We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Who We Are:

We are the world’s largest retailer of diamond jewelry and the world’s largest specialty jewelry retailer, with #1 market share in the U.S., UK and Canada. Signet operates approximately 3,200 stores globally, under the brand names Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewelers, Diamonds Direct, Banter by Piercing Pagoda and JamesAllen.com.

All Are Welcome Here:

Signet is a people company - this means that we put our customers and our employees at the center of everything we do. Our culture celebrates diversity and inclusion, while uniting around a common mission and distinct privilege of helping our customers Celebrate Life and Express Love®. We strive to make sure that our employees have professional, personal and social development opportunities to unleash their full potential and have equal opportunity for advancement, regardless of their gender, race, sexuality or any other aspect of their background. At Signet, we nurture an inclusive environment where employees feel safe, supported and empowered at work each day. We do not and will not tolerate any behavior that undermines this effort.

We are seeking a motivated and customer-oriented high school student to join our IT team as an IT Corporate Service Desk Specialist Intern at our Akron Support Center campus. This internship will provide an opportunity to learn about technical support, customer service, and IT operations in a corporate environment. The IT Corporate Service Desk Specialist Intern will work under the guidance of experienced professionals and will be responsible for assisting with resolving IT-related issues for employees and customers primarily through phone and email channels.

Key Responsibilities:

• Assist in responding to and resolving IT-related issues for employees and customers, including hardware, software, and network problems, primarily via phone and email channels.
• Learn how to provide excellent customer service by establishing rapport and building relationships with employees and customers.
• Observe how to diagnose and troubleshoot technical problems, including hardware and software issues, and provide solutions or escalate to higher-level support teams as needed.
• Learn how to document and track IT-related incidents and service requests using a ticketing system, ensuring timely resolution and closure of tickets.
• Assist in installing, configuring, and maintaining computer hardware and software, including operating systems, applications, and peripherals.
• Learn how to educate employees and customers on IT-related policies, procedures, and best practices.
• Observe how to perform routine IT tasks, including system backups, patch management, and software updates.

Qualifications:

• High school student with a strong interest in technology and customer service.
• Basic knowledge of computer hardware and software.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with other teams and stakeholders.
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and perform root cause analysis.
• Ability to work independently and manage tasks and priorities in a fast-paced environment.
• Strong attention to detail and documentation skills.

Physical Requirements:

• Must be able to sit for extended periods of time.
• Must be able to lift and carry up to 20 pounds.
• Must provide their own transportation to/from the Akron Support Center campus.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.

Signet Jewelers is the world’s largest retailer of diamond jewelry and a Great Place to Work –Certified™ company, We’re also ranked #12 on the 2022 Fortune Best Workplaces in Retail. Signet is a people company – this means that we put our customers and our team members at the center of everything we do.