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Helpdesk Analyst

Imaging Healthcare Specialists

Helpdesk Analyst

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Imaging Healthcare Specialists is actively seeking an experienced and professional Helpdesk Analyst!

    Locations with Position Openings: San Diego, CA Position Status Options: Full Time 

    Offering over 30 years of imaging services experience, Imaging Healthcare Specialists has earned an outstanding reputation for providing the highest quality medical imaging technology, highly specialized expertise and exceptional customer service to physicians and patients. Our experienced staff of board-certified radiologists, technologists and support personnel are committed to providing the most accurate, safe, timely and caring medical imaging and interventional radiology services. We are looking for a Helpdesk Analyst to join the team! 

    Summary: The Help Desk Analyst will provide technical assistance to users by answering questions, resolving computer/network problems for IHS in person, telephone or electronically and aid with hardware/software from setup through maintenance.  

    Primary responsibilities

    • Installing and configuring hardware and software components to ensure usability.
    • Troubleshooting hardware and software issues.
    • Repairing or replacing damaged hardware.
    • Upgrading the entire system to enable compatible software on all computers.
    • Performing tests and evaluations of new software and hardware.
    • Providing support to users and being the first point of contact.
    • Managing technical documentation.
    • Manage IT inventory
    • Travel to locations for in person support
    • Responding to queries on the phone, via email, in person, or through remote access.
    • Assist customers with account access issues through account activation or password resets.
    • Enter data/records into key production systems.
    • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
    • Responsible to escalate help desk issues to appropriate escalation queue.

    REQUIREMENTS:

    • 1+ years of experience in computer networks and systems maintenance.
    • Excellent written and verbal communication skills.
    • Good interpersonal skills.
    • Attention to detail.
    • Good problem-solving skills.
    • Own vehicle for traveling to locations

    www.imaginghealthcare.com

    Our company is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.?

    Company Description

    Offering over 30 years of imaging services experience, Imaging Healthcare Specialists has earned an outstanding reputation for providing the highest quality medical imaging technology, highly specialized expertise and exceptional customer service to physicians and patients. Imaging Healthcare Specialists continues to serve patients and referring physicians by providing state of the art imaging technology at multiple locations. Their experienced staff of board-certified radiologists, technologists and support personnel are committed to providing the most accurate, safe, timely and caring medical imaging and interventional radiology services.

  • Industry
    Retail