Title: Omnichannel Associate - Stone Creek Town Ctr COMPANY: JCPenney COMPANY NAICS: Location ZipCode: 45251 Job Description: Omnichannel Associate - Stone Creek Town Ctr Location:Colerain Township, OH, United States-Stone Creek Town Ctr 3675 Stone Creek Blvd Job ID:1071875 Date:Today Job Description General Description J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer. As theOmnichannel Associateyou are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations Responsibilities + Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively. + Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner + jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register + General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process + Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance. Skills & Experience To achieve success at JCPenney, associates in this role will possess the following: + Work experience- Minimum 1-2 years + Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required + Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude + Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes + Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency Job Title:Omnichannel Associate - Stone Creek Town Ctr Location:Colerain Township, OH, United States-Stone Creek Town Ctr 3675 Stone Creek Blvd Job ID:1071875 J.C. Penney Company Inc. Plano, Texas Education level: No Grade work Shift: Shift Duration: 3 Driver class: Position count: 1 Orgination method: 13 Employer contact first name: Employer contact last name: Employer contact title: job contact email: Job cantact fax: Job contact phone primary: Job contact phone extension primary: Job contact phone secondary: Job contact phone extension secondary: Location Address 1: Location Address 2: Required LIC certification: Required training: Job status: 1 Office id: KY0099 Onet title: Customer Service Representatives