ADDRESS: USA-ME-Scarborough-145 Pleasant Hill Rd

STORE CODE: Benefits (2761844)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

POSITION SUMMARY:

Support the Leave of absence team with various clerical tasks to include sorting and distributing emails, faxes and mail.  Printing, folding and stuffing envelopes.  Completing basic phone calls to associates, supervisors and HRBP’s to verify leave of absence request information as necessary.  Attaching documents to cases within the leave management system.

PRINCIPLE DUTIES & RESPONSIBILITIES:

• Print a high volume of multi-page documents for distribution via US Mail to associates.  Ensure letters are appropriately sorted and placed in proper envelopes.  Email copies upon request.
• Manage high volume department email box, including faxes, ensuring inquiries and documents are sent to the appropriate leave coordinator.
• Timely follow up of phone calls to associates, supervisors and HRBP’s to verify leave request information as necessary.
• Review and update data in leave management system as directed by Leave Coordinators
• Manage all tasks within assigned deadlines.
• Convert files to PDF and attach to appropriate cases in leave management system.
• Coordinate service and supplies for printer and team members upon request
• Preserves confidentiality of associate medical documentation and files.
• Performs all other duties as assigned or required.

BASIC QUAILFICATIONS:

• High School diploma or equivalent combination of education and experience.
• Experience with Microsoft applications including outlook, excel and word.
• Experience working with manual distribution of a high volume of correspondence
• Strong customer service skills both written and verbal (on phone)

PREFERRED QUALIFICATIONS:

• Basic understanding of regulatory requirements and workplace safety principles.
• Working knowledge of federal and state laws and regulations related to leave of absence management, including but not limited to FMLA, ADA disability benefits, workers’ compensation and return to work.

SKILLS AND ABILITIES:

• Strong customer-focused service skills
• Demonstrated ability to tolerate and cope with non-routine situations
• Ability to work under deadlines
• Creative, self-directed, and able to work well in a team environment
• Strong problem-solving skills
• Effective communication, telephonic and organization skills, including strong verbal and written communication skills
• Computer skills including but not limited to Microsoft Office, HRIS Software and leave of absence management software
• Ability to manage multiple tasks simultaneously

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com>

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service Center, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Center of Excellence, Information Technology, Pharmacy Services, Retail Innovation Center of Excellence, Store Development, Leasing & Facilities Support, and Strategy & Business Development. Retail Business Services is committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.