LensCrafters - Apprentice Optician Date: Mar 14, 2018 Location: Mentor,
OH, US, 44060 Company: Luxottica Group Requisition ID: 51915 Store #:
000623 LensCrafters Position:Part-Time At LensCrafters, we love eyes and
we care about the people behind them. LensCrafters is the largest
optical retailer in North America with 900+ stores and as part of an
eyewear industry leader, Luxottica, our love of eyes and higher standard
of quality have made LensCrafters a leader in vision care for over 30
years. With a career at LensCrafters, youll find yourself learning,
growing, and interacting with some of the most passionate and talented
people in the business. At the same time, youll be helping people look
and see their best. GENERAL FUNCTION The Apprentice Optician creates
exceptional value in the lives of customers by delivering the
LensCrafters Experience. Ensures customers are delighted by performing
the key steps of our selling model. MAJOR DUTIES AND RESPONSIBILITIES *
Conveys a commitment to providing unsurpassed Customer Service by
performing the following Sales and Service Process steps: * Greeting the
Customer * Explaining the Process in a transparent way * Merchandise
Selection * Fitting - AccuFit * Solve visual problems or challenges for
customers * Tendering * Dispensing * Serves as a center of excellence
for others with a focus on Right the First Time and modeling our CEE
service and selling model. * Assists the customer in selecting frames
and lenses that are best suited for their vision, lifestyle and
budgetary needs. Suggests improvements and recommends solutions to
problems. Assists other retail associates with difficult and complex
areas of customer product needs and prescriptions. * Anticipates
problems before they occur; explores underlying reasons for recurring
customer problems; goes beyond symptoms to get at causes; strives to
develop long-term solutions to problems. * Shows patience and courtesy
with customers; tracks down answers to unfamiliar questions or products.
- Educates the customer on LensCrafters guarantees and services
including: Eyewear Protection Plan, eyewear care tips, complimentary
adjustments and follow-up services. * Handles tasks, such as taking and
recording measurements, adjusting or fitting eyewear carefully and
correctly, is thorough and exact in details. * Ensures finished eyewear
meets LensCrafters optical standards and customer requirements/requests.
- Strives to achieve Exceptional Results on LensCrafters annual
CEI/Functional Skills that align with brand priorities. * Takes personal
ownership to achieve personal and store results. * Serves as a role
model for development and a technical resource for all. * Operates the
Point of Sale terminal inputting customer and prescription information
with accuracy and attention to detail. * Accurately operates the Point
of Sale, when required, collecting proper payment following company
security procedures and retaining proper change for a variety of
transactions. * Explains to the customers One Hour processing and
expected delivery times. * Shows customers where to pick-up their
glasses upon return to the store. * Takes pride in the appearance of the
store and ensures visual displays are in accordance with Company
provided planograms. * Maintains safe working environment for all
associates/customers. Inform management of any potential safety
opportunities (broken tiles, furniture, etc.) * Demonstrates safe work
practices including the wearing of personal protection equipment in the
lab. BASIC QUALIFICATIONS * High school graduate or equivalent * Strong
customer service skills: communicator, listener and team builder *
Knowledge of current optical theory and merchandise * Knowledge of
current store merchandise * Strong basic math skills * Awareness of
current fashion trends * Sales and service skills * Familiarity with
POS, computers and calculators * Embrace new technology and change
PREFERRED QUALIFICATIONS * State licensure (if applicable) and/or ABO
Certification in non-licensed states * Actively studying for
LensCrafters Quality, Fitting and Adjusting Program * Optical dispensing
experience * Previous customer service and retail experience Upon
request and consistent with applicable laws, Luxottica will provide
reasonable accommodations to individuals with disabilities who need
assistance in the application and hiring process. To request a
reasonable accommodation, please contact the Luxottica HR Solutions
Group at . We are an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to
race, color, gender, national origin, religion, age, disability, sexual
orientation, gender identity or expression, citizenship, veteran or
military status, marital status, pregnancy (including unlawful
discrimination on the basis of a legally protected pregnancy or
maternity leave), genetic information or any other characteristics
protected by law. Optometry; Retail Associate ; Sales Associate
Optometry; Retail Associate ; Sales Associate Nearest Major Market:
Cleveland Nearest Secondary Market: Akron Job Segment: Optometry, Retail
Sales, Fashion Retail, Healthcare, Retail, Fashion