Job Description
The Client Partner is passionate about forming and driving account/portfolio revenue growth and can successfully interact with senior/executive-level clients. Through their role, Client Partners focus on expanding our C-level relationships, developing and progressing the pipeline, identifying whitespace, and ensuring our clients receive quality delivery and execution through our multiple capability practices.
This individual will lead the growth and evolution of multiple nonprofit client relationships between $5-$20 million in annual net revenues and can lead complex multi-dimensional engagements that combine media and creative services, data management, consulting, and large technology deployments. This person has previous experience in the nonprofit industry focusing on fundraising initiatives, direct response marketing, and digital acceleration. The Client Partner has experience working with the CDO (Chief Development Officer) and CRO (Chief Revenue Officer). This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas.
The Client Partner is experienced in leading teams of Client Service professionals as well as multidisciplinary teams in a matrixed environment. This individual also has a strong operational acumen in operating their client’s business to meet financial targets.
Fundraising, direct response marketing, and digital acceleration experience with nonprofit organizations.
Owning relationships with CDO, CRO, and CMO.
Accelerated understanding of donor acquisition, alternative fundraising streams, nonprofit data COOPs, etc
Proven track record of creating happy customers. Own overall client satisfaction and the continuing growth and evolution of the clients. Accomplished by driving successful delivery of work products and cultivating strong client relationships.
Responsible for a portfolio of accounts.
Leadership and direction of Account Directors and Engagement Leaders focused on delivering value and ensuring quality. Also, responsible for mentoring employees to elevate growth opportunities.
Executive engagement, client expectations, value reinforcement, and cross-selling, are required to be strategic about engagement strategies that lead to relationship building at C-level.
Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue, and profit forecasting.
Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
Directs team activities to ensure full collaboration and partnership and leverages the company’s full complement of resources to support the business.
Engage with senior-level client contacts across all areas of the client’s business regularly, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
Continually increase knowledge of the client’s business (and industry) often serving as the client’s first-line consultant.
Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.
Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
Effectively “on-board” new client relationships.
Proactively work to ensure a highly engaged team staffed with top talent. Hires, retains, develops, and engages top-level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.
Works to stay current with industry trends and best practices to proactively sell fit-for-purpose solutions and innovation.
Qualifications
Bachelor's degree required
Non-Profit industry experience is a MUST
Proven growth leader
10+ years experience in client services/account management in an advertising agency, marketing company, or client-side brand marketing department or digital CoE with a strong working knowledge of:
Experience in martech
CXM/CRM
Digital Marketing
Donor Strategy
Multichannel/Integrated Marketing
Campaign management
Relationship/Client Management
Account Planning and Strategy
Ability to lead both internal (account, creative, development, production, etc.) and client teams
Understanding of data analytics for multi-channel results analysis and recommendations
Business acumen to develop and manage budgets/forecasts/ pro forma
Exceptional written and verbal skills, including presentation and client engagement
Ability to multi-task and work well in a fast-changing environment
Consistent, keen attention to detail; successfully deliver on high expectations
Advanced Word, Excel, and PowerPoint skills
Additional Information
The anticipated salary range for this position is $163,000-$263,000. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.
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About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.
We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.