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Salesforce Business Analyst/Admin

Merkle

Salesforce Business Analyst/Admin

Columbia, MD
Full Time
Paid
  • Responsibilities

    Job Description

    • Deliver Salesforce and Platform implementation projects including Salesforce Service Cloud, Sales Cloud and Loyalty Cloud
    • Knowledge of Salesforce Health Cloud, preferred
    • Lead Client Discovery sessions to gather and understand business requirements
    • Own and assist with data migration and code migration into Salesforce Prod
    • Create Data mapping documentation
    • Create business process flows and understand integration needs
    • Define solution definition and architecture
    • Create Solution Design Documentation (Functional Spec)
    • Lead and perform requirements and specifications documentation
    • Lead and perform Salesforce system configuration
    • Identify and suggest improvisation strategies to increase efficiency
    • Identify risks within the business requirements
    • Work closely & effectively with Engineering and QA teams
    • Mentor junior resources
  • Qualifications

    Qualifications

    • Bachelor's degree
    • 5-8 years of Salesforce professional experience in fast-paced organizations
    • Proven success implementing Salesforce Sales, Service or Loyalty Cloud a number of times, preferably for multiple companies
    • Excellent Communication Skills managing internal and external stakeholders
    • Excellent Client Management Skills
    • Must work well with a variety of individuals, and display client and internal team leadership
    • Must be able to handle multiple client engagements at a time
    • Great attention to detail, organized and a problem solver
    • Preferred Certifications: Salesforce Administrator, Salesforce Business Analysis, Sales Loyalty Management, Service Cloud Consultant

    Additional Information

    Joining dentsu, you'll join a team of 65,000 people. It's an opportunity to produce career-defining work. Along the way, you'll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences and opportunities to shape your future.

    We're proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That's what we care about.

    So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

    Please visit our website to find out more and connect with us on social.

    The anticipated base salary range for this position is $91,000k-110,000k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. The company's incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.

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    About dentsu
    Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

    We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

    Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

  • Industry
    Retail