Job Description

Company Description Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. Merkle is an agency of dentsu.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.

Job Description This is an ideal opportunity for college juniors and seniors or anyone looking to gain exposure in an innovative, fast-paced marketing and advertising agency. This is a full-time, virtual, paid internship from June 7 to August 6. Employees from diverse or underrepresented backgrounds are encouraged to apply.

As a Business Systems Analyst / Quality Assurance Intern, you will be a key liaison between clients and the Merkle Digital Experience team. In this role, you will learn how we work with clients to assess their needs; understand their marketing strategy, goals, and objectives; and transform the insights into documented client use cases. You will collaborate and support internal and external solutioning teams and contribute ideas for solutions that may be incorporated into digital marketing data and platforms, user experiences, and/or integration of various media channels.

• Learn how to work with clients, third-party vendors, and multi-disciplinary teams within Merkle to support the solution as a member of a project delivery team
• Engage and support with the Quality Assurance discipline to support definition and execution of a test plan, which will include internal testing and user acceptance testing
• Participate in solution discovery sessions with client stakeholders and subject matter experts to elicit or confirm use cases and solution requirements
• Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written documentation
• Provide input to Project Management regarding schedule, scope, risks, and cost tradeoffs

Qualifications

• Bachelor’s degree in Marketing, Marketing Information Systems, Computer Information Systems, or related experience
• Experience with technical writing or detailed requirement documentation a plus
• Knowledge of web based CMS platforms like Adobe Experience Manager, Drupal and Sitecore
• Ability to arrive at creative solutions that are not readily apparent and to turn unclear facts into logical patterns and concepts
• Ability to understand and break down complex information into consumable portions; ability to decompose the abstract into details
• Have a curiosity to constantly seek and learn new information from all reliable sources and, when applicable, disseminate it to others

Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position.

Additional Information All your information will be kept confidential according to EEO guidelines.