WHO IS NAPA?"We're in the business of people; we just happen to sell parts" (Bob Dyson, Owner). This quote from the NAPA - Dyna Parts owner is a driving force for what makes NAPA a great company to work with. We value people and the people that you value. We work hard to coordinate a healthy work-life and personal-life balance. This is done while staying true to our mission to provide customers with the best possible products, service, and value in a caring, friendly atmosphere that meets their needs and provides a memorable experience.SUMMARY OF JOB PURPOSE:
The Accounts Receivable Assistant is dedicated to balancing and reconciling a growing list of over 10,000 customer accounts on a daily basis, requiring daily interaction with customers and occasional discussions with Regional and Store Managers. The Assistant must recognize issues with customer payments and analyze variances/issues then discuss with customers as required; oversees online invoice and payment systems and works with customers to present on-line options, guiding customers through system use and helps them become acclimated and comfortable; solves issues as required; oversees past due accounts and when necessary communicates with customers to address unpaid invoices; when required, initiates collection letters and tracks responses to ensure payment is received. Monitors COD accounts after they are placed on COD, but maintains good relationships via warm, gracious interaction, especially when dealing with resistant or upset COD customers. This position handles misfiled or erroneous invoices, communicating with stores to solve issues related to invoicing while maintaining good relationships. This position is instrumental in maintaining good customer relations.
ESSENTIAL FUNCTIONS: (Position may include additional functions not listed.)*
Posts payments to customer accounts.
Produces weekly/monthly account receivable statements.
Reconciles past due statements and sends collections letters to customers.
Balances and reconciles branch store AR transmissions.
Maintains relationships with NAPA customers.
Enrolls customers in online Pro Link program and online payment system.
Posts deposits to daily cash journal.
Posts customer payments by recording cash, checks, and credit card transactions.
Posts revenues by verifying and entering transactions from store deposits.
Maintains updated receivables.
Verifies account discrepancies by obtaining and investigating information from store sales records and from customers.
Resolves deductions by entering adjusting entries as needed.
Resolves collections by examining customer payment plans, payment history, credit line; coordinates contact with collections personnel.
Protects Dyna Parts by keeping information confidential.
QUALIFICATIONS: (Required knowledge, skills, abilities, education, experience, etc.)
High school diploma is required. A college degree in business, accounting, or various social science fields is advantageous.
Excellent attention to detail and accuracy as well as ability to multi-task and is self-motivated.
INTERPERSONAL KNOWLEDGE AND SKILLS:
Must be people and service-oriented to uphold Dyna Parts/NAPA’s commitment to rapid response to clients, vendors, customers, GPC, the central Dyna Parts office, and all Dyna Parts/NAPA company personnel.
Strong verbal and written communication skills; ability to collaborate with customers, store management, CO management, the Regional/District/Store Managers, vendors, and fellow employees. Must have excellent telephone skills.
Exhibit motivated, self-directed, enthusiastic leadership characteristics and capabilities; make decisions benefiting customers, prospective customers, the company, employees, vendors and clients.
Competent coach who exhibits proper KSAs and good skills with developing others and creating strong, durable relationships; warm, gracious and patient coach and colleague who takes time to help others learn-especially customers, other CO employees and regional and store managers.
Enjoy working with CO employees as well as regional and store managers or other employees in a fast-paced setting; works calmly under pressure.
Must be well-organized, know how to plan and operate in an organized manner.
Strong listening and interactive skills; conversational, friendly, warm and gracious; approachable.
Able and willing to participate in training provided by GPC, Dyna Parts and outside providers; supports training of new and existing personnel; actively shares KSAs.
Must be courteous and aware of the needs and confidentially of vendors customers, and employees.
Communicate / demonstrate full understanding of CO operation, administration, financial management processes, and full service to customers, vendors, and other employees.
Capable of conflict resolution and problem solving; good negotiation skills.
TECHNICAL KNOWLEDGE AND SKILLS:
Mathematical and organizational skills.
Computer and accounting software knowledge and skill (MS Word, Excel, CYMA or similar)
Cognitive functions and problem solving skills.
Basic accounting / financial research, analysis, report development & documentation skills.
General ledger, documentation, record keeping, and financial report preparation.
Data entry skills; skill with financial software; Excel and 10-key proficient.
o Operates with exceptional attention to financial detail.
o Is thorough in every task and assignment; keeps accurate written and numeric records.
o Exhibits very good organization and keeps work orderly at all times.
o Adept at analyzing receipts, documents and information related to each received payment.
o Strong accounting and general bookkeeping skills as related to Dyna Parts and NAPA requirements.
o Maintains good customer relationships; able to clarify/document issues for customers.
o Exhibits very good PC proficiency, has data entry skills, good skills with forms, documents, invoices.
PHYSICAL REQUIREMENTS / WORK CONDITIONS:
This position generally fulfills work requirements and interacts with others within an administrative internal environment where the incumbent is located at a desk/work station and works in both manual and electronic/computer activities during the workday. In the central office (CO) environment the lighting, HVAC systems and other environmental factors are controlled and there is no exposure to outside environmental conditions unless the person is called upon to travel around town for various reasons, which would be incidental and occasional with respect to the performance of duties and work assignments. In terms of a normal workday, the position does not generally require lifting over 40 lbs. Generally, lifting is limited to containers, files, boxes, and supplies weighing less than 40 lbs. in which assorted files, written materials, manuals and reports are kept. Some office equipment and other materials may require lifting or moving and may weigh 40 or more pounds, but they would require handling only on an occasional basis. Weights over 40 lbs. should be lifted or moved with the assistance of another individual or the appropriate lifting equipment.BENEFITS:We offer a variety of benefits that include medical, dental, vision, short-term disability, long-term disability, life and AD & D insurance, flexible spending account, health savings account, both 401(k) traditional and 401(k) Roth retirement plan, PTO, and paid holidays.
Benefits Information Disclaimer:The benefits information provided on this site is provided for informational purposes only. Not every benefit listed above is applicable to every employee as some benefits apply only to full-time employees and others have a minimum hour requirement.
*The functions described herein are not the only responsibilities and tasks to be performed by the individual occupying this position. The individual will be required to follow any other instructions and to perform any other job-related duties as required by his/her supervisor or manager. Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the responsibilities of this position successfully, the individual will possess the abilities and aptitudes to perform each task proficiently. “Ability” means to possess and apply both knowledge and skill.
This job description includes the essential functions of the job that an incumbent must be able to perform with or without reasonable accommodation. This document does not create an employment contract, implied or otherwise. The Company maintains “at will” employment. This job description is subject to review, and may be revised or updated at management’s discretion.