Deskside Support Technician Nike Retail Services 5 reviews - Beaverton, OR At Stefanini, were passionate about enabling our customers to win and about exceeding their expectations. Nike does more than outfit the worlds best athletes, and we at Stefanini do more than provide technology support. Together, weve created a place to explore your potential, obliterate boundaries, and push out the edges of what can be. We look for people who can grow, think, dream, and create. Our cultures thrive on embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. Its about each person bringing skills and passion to a challenging and constantly evolving game. Role In this position you will focus on solving customer IT issues and requests by supporting laptops, desktops, mobile devices, printers and AV equipment. You will also be responsible for equipment moves, smart hands support, event support, VIP where you will also be dispatched throughout the Converse office to assist users at their desks, offices, conference rooms, etc. Experience in all areas of Apple Devices is critical. You will also be required to be part of an on-call rotation for after-hours support of VIPs. Responsibilities: * Supporting IT equipment in large corporate environment * IMAC Support IT equipment Install/Move/Add/Change * Track and resolve customer incidents and requests through the ServiceNow ticketing tool * Troubleshoot and resolve hardware and software issues for Windows and MAC devices * Restoration and migration of user data * Shipping, receiving and disposal of IT equipment * Smart Hands support to assist other support groups such as networking, server and telecommunication teams * Printer and peripheral device support * Mobile device support (specifically iPhones) * Inventory management of IT assets including asset auditing * Video Conference room equipment support and meeting support * Execute and follow appropriate KB articles * Special event support including potential afterhours support requirements * VIP support Requirements * Windows and MAC hardware and software troubleshooting skills and experience * Excellent verbal and written communication skills * Ability to do in-depth research and troubleshooting for complex technical issues * Ability to complete all work tasks with minimal supervision * Ability to work in an on-call rotation * Strong customer service experience in a corporate environment * Excellent time management skills to prioritize workload * Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment * Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufactures: Apple, Lenovo, Dell, HP. * High level of professionalism and strong personal interaction skills * High level of flexibility and the ability to positively respond to changes in work requirements * Ability to operate and communicate effectively while under pressure is essential * Ability to communicate and interact with both technical and non-technical customers * Good technical writing skills and a willingness to document all work performed * Ability and willingness to learn new technologies * Willingness and skills necessary to determine the solution & root cause of issue Education * High School Diploma (required) * Associate Degree or at least some college courses in related field (preferred) Required Minimum Experience * A minimum of 1 year of experience in a related field Preferred Certifications * Comp TIA A+ * MCDST Microsoft Certified Desktop Support Technician * ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician * MCSA Windows 10 Job Type: Full-time Experience: * Desktop Support: 3 years * Mac OS X: 3 years 2 hours ago - save job