Customer Service Representative - CA Nordstrom Card Services We are a

specialty retailer offering the very best of whats next in fashion for men, women and children since 1901. THE REWARDS ARE ENDLESS. At Nordstrom, we like to keep things simple. We have one goal: Make customers feel good. Our Card Services Division helps support that mission by developing long-lasting relationships with customers that have our Nordstrom Visa, Nordstrom Retail and Nordstrom Debit cards. Collectively, those credit products are held by over 5 million customers and represent over $10B in annual salesand growing The Card Services Customer Care centers handle customer calls in addition to taking calls from salespeople in our stores and supporting electronic correspondence with customers. We have two call centers (Colorado and California) that employ over 600 call center specialists, support staff and management. This essential behind-the-scenes group supports our Nordstrom Rewards program as well as our Nordstrom debit and credit cards. As a Customer Service Representative... You will be hired as a Customer Service Representative which is our most senior role - part problem solver, part decision maker. The Ideal Customer Service Representative is caring and compassionate, enthusiastic, solutions- oriented and committed to providing outstanding Nordstrom customer service every day. Hours of Operation: 5:00am to 12:00am (midnight) Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected Training: Must successfully complete and graduate a 10-week paid training program. Pay: $17.50/hr * Enter, review, and decision new account applications from multiple channels: stores, online, and/or customers responding to promotional invitations. * Process, review, and decision register referrals, Nordstrom Direct transactions, and credit line increase requests. * Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit, and Gift Card products. * Answer and resolve escalated customer, store, and helpline calls. * Locate account numbers for Visa, Retail, and Debit cardholders shopping in Nordstrom stores. * Support store sales and growth of Nordstrom tender and Rewards programs * Answer basic inbound account inquiries and apply knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products. * Assist customers responding to store event invitations and other marketing related activities. * Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions. * Review and process requests for account maintenance, status updates, payments, errors and letter requests. * Educate customers on Nordstrom Rewards and other available reward benefits. * Perform other duties as assigned. Qualifications:

• High school, GED or vocational school diploma required * Minimum of 1-year experience in customer service * Customer service oriented and solution focused * Ability to utilize multiple resources and computer platforms simultaneously to assist customers * Ability to independently apply strong analytical, problem-solving and decision-making skills * Ability to communicate clearly and professionally with customers and coworkers * Ability to comprehend and apply a broad knowledge of credit card policies, procedures and systems * Strong computer proficiency, including Microsoft Word, Excel, and Outlook and comfortable learning new computer applications * Ability to work a flexible schedule based on department needs including nights and weekends We've got you covered... We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more. We are an equal opportunity employer committed to providing a diverse environment. This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job. **Primary Location: **United States-California-Santa Ana **Work Locations: ** **Job: **Customer Service **Organization: **Nordstrom, Inc. **Job Posting: **06/11/2018, 8:48:07 PM