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Order Processing/Customer Service Specialist

Oakridge Hobbies Online Stores Llc

Order Processing/Customer Service Specialist

Lemont, IL
Part Time
Paid
  • Responsibilities

    Order Processing / Customer Service Specialist Oakridge Hobbies Online Stores LLC - Lemont, IL $10 - $15 an hour - Part-time Work with hobbies and toys all day ... and get paid besides! We are a internationally recognized Hobbies, Toys, Crafts and Gifts online retailer. Since 1988, we are best recognized as "The Source" for scale modeling supplies, built-to-scale products and scale model railroading, diorama and dollhouse miniatures. We've supplied projects from special effects movie scenes in miniature, the White House's "Past Presidents First Homes" Collection, architectural and engineering scale model presentations, TV and Movie celebrities personal dollhouses and model railroads. We are now also a major supplier of craft supplies, indoor and outdoor home & garden decor, wild bird feeders and birdhouses, and a factory authorized ride-on toy parts and service center. Dedicated to providing the highest quality Hobby, Toy, Craft and Gift products and customer service, Oakridge Hobbies takes pride in assisting our customers in a personalized, friendly, and precise manner that ensures that every experience is an exceptional one. We are a small growing family-owned niche business, with a people centered family-owned company culture, and are serious about our continued growth and expansion, and we are looking for a couple additional key players to join our team! JOB OVERVIEW * Answer phones and respond to customer requests. * Process customer requests (online orders, quote generation, order placement, order status, tracking, returns, etc.) over the phone and through email. * Sell product and place customer orders in computer system. * Provide customers with product and service information. * Up sell products and services. * Transfer customer calls to appropriate staff. * Identify, research, and resolve customer issues using the computer system. * Follow-up on customer inquires not immediately resolved. * Recognize, document and alert the supervisor of trends in customer calls and issues and discrepancies with orders and inventory. * Recommend process improvements. * Process online orders, pull orders for fulfillment * Receive and check-in suppliers and vendors shipments. * Retail sales, both online and in our showroom (cashier, face-to-face customer interaction and product suggestion) * Other duties as assigned. JOB REQUIREMENTS * Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. A College Degree is a plus. * Computer literate with the ability to learn customer service software applications. * Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office / clerical experience. * 1 3 years of experience in a customer service role (ideally involving the use of a telephone and computer). * 1 3 years of experience in working with inventory database software, point-of-sale software, email software, spreadsheets. * 1 3 years of experience in processing online orders, pulling orders, fulfilling orders. * 1 3 years of experience in receiving and checking in suppliers and vendors shipments. * Experience with Hobby, Toy, Craft and Gift products is a plus. * Experience with "Click & Mortar" retail business, cashier, face-to-face customer interaction and product suggestion is a plus. * Must be able to lift boxes up to 50lbs and climb stairs. This is a part-time position, with holiday and seasonal spikes in required work hours (hours per day / days per week / possible Saturdays). Potential opportunity for growth. Pay commensurate with experience in the industry. Sorry, no recruiter applications will be accepted. Only direct applications through indeed or resumes and cover letters mailed or dropped off at our Lemont IL location. Job Type: Part-time Salary: $10.00 to $15.00 /hour Experience: * POS: 1 year * Customer Service: 1 year * Retail: 1 year * Order Processing: 1 year * Ecommerce: 1 year * Computer: 1 year Education: * Associate Location: * Lemont, IL Required work authorization: * United States Work environment: * Office Communication method(s) used: * Phone * Email * In person 12 hours ago - save job

  • Industry
    Retail