Job Description
_ ** *Summary:***_
The Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone.
Duties and Responsibilities:
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
- Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
- Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.
- Set up orders for daily shipment, delivery, or pick up.
- Assist service technicians in selecting parts needed for repairs in process.
- Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.
- Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.
- Keep current on new products and product updates.