Mail Order Processing and Fulfillment Peachtree Woodworking Supply - Norcross, GA 30071 $12 - $14 an hour Overview Peachtree Woodworking Supply is a fast growing woodworking tool and supply company. We operate through online sales along with a retail store located in Peachtree Corners, GA. As Peachtree is continuing to expand, we are seeking a highly motivated and positive addition to our growing team. This position requires the individual to be comfortable responding to customer's needs and problems in a prompt and courteous manner while at the same time projecting an image of efficiency and professionalism. This position will have interactions with customers via, telephone, e-mail and in person. Responsibilities include but are not limited to: * Serve as the first point of contact for phone sales and customer issues or concerns * Assemble materials and documents for sales orders * Download, enter, process, and verify phone / online orders * Process shipments through UPS and the US Postal Service * Filing daily shipping records * Providing basic product knowledge to customers * Work on multiple projects simultaneously * Respond to customer inquiries via phone / email about products we sell * Resolving customer complaints by investigating problems and developing solutions * Work with team to process and ship 250 - 350 daily orders in a timely and accurate manner

• Performing administrative tasks given by management * Follow up with vendors and suppliers regarding orders placed * Work closely with multiple shipping companies to ensure timely pick ups and deliveries * Monitor and track multiple orders and shipments until final delivery Desired Qualifications: * Proficient in Microsoft Word & Excel * Prior order processing and data entry experience * Familiarity with essential office machines; printer, fax, copier etc * Excellent telephone etiquette * Strong verbal and written skills * Productive without much supervision * Must have positive attitude and be a team player. * Ability to multi-task and adapt to our Mail Order entry software * Fast learner that is detail oriented * Past experience in packing small boxes is a plus * Past shipping and receiving experience is a plus Experience:
• Minimum 1 year customer service experience * Minimum 1 year experience with shipping and receiving Education: High school diploma, GED or equivalent required; college degree a plus Position hours are Monday thru Friday 8:00 am to 5:00 pm with some Saturdays or overtime required when needed. Job Type: Full-time Salary: $12.00 to $14.00 /hour Experience: * Customer Service: 1 year * Data Entry: 1 year 3 hours ago

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