Soft Goods Associate PGA TOUR Superstore is always looking for enthusiastic, self-motivated, flexible individuals who love the game of golf and tennis. That's why we are dedicated to hiring self-less team players and outstanding individuals to join the PGA TOUR Superstore organization. Sales associate's top priority is to ensure that every customer receives the best possible shopping experience. They are responsible for executing the creative vision and merchandising style of our company. They maximize sales by keeping their areas in stock, properly signed and merchandised, and following all operations processes. I. JOB REQUIREMENTS: A. Education: The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma. B. Experience: Two to 3 (2-3) years of retail sales experience with at least one (1) year in retail apparel, footwear or tennis preferred. C. Skills: Knowledge: Basic product knowledge of apparel, footwear, tennis or tennis racquet stringing. Communication: Strong listening and interpersonal skills. Candidates must possess good verbal and written communication skills, and communicate well with other associates to execute company initiatives. Analytical: Candidates must have good business skills and be able to develop solutions to common problems. They must be able to identify opportunities and develop strategies to increase sales and improve operational processes. Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office and the Internet. Organization: Candidates must be able to organize multiple priorities to accomplish several tasks throughout their shifts while taking care of customers. D. Physical Requirements: Sales Associates must be able to stand for extended periods of time, climb up and down a ladder, move around the store, and lift a 30 lb. box overhead. E. Other: Sales Associates must be able to accommodate a typical retail schedule, work a flexible work week, and work nights, weekends, and holidays. II. OVERALL FUNCTION OF THIS POSITION: Sales Associates champion the PGA TOUR Superstore Customer First philosophy by providing a world-class shopping experience to each and every customer. Sales Associates execute the creative vision and merchandising style of our company. They maximize sales by keeping their areas in stock, properly signed and merchandised, and following all operations processes. They expand their industry knowledge by learning about our products from our vendors, industry websites, and other associates. III. JOB RESPONSIBILITIES: The Sales Associates top priority is to ensure that every customer receives the best possible shopping experience. Other responsibilities include: Ensuring every customer observed within 10 feet is greeted within 30 seconds. Merchandising and signing their areas to create and maintain visual merchandising consistency throughout the store. Replenishing merchandise stock from incoming freight shipments as soon as possible to maximize the customers selection. Identifying low-stock or out-of-stock items and notifying management. Investigating customer requests for items we do not carry and passing the information to their supervisor. Addressing customer concerns and resolving them promptly to the customers satisfaction. Maintaining a high level of product and industry knowledge by learning about new technologies, products, and services to pass on to our customers. Completing work lists and bulletins directives on a timely basis. Walking their area(s) daily to correct issues and suggest improvements to their supervisor. Maintaining a clean and safe shopping environment. IV. JOB RELATIONSHIPS: Sales Associates work together with all store associates and the management team to cultivate our customers and provide them with an exceptional shopping experience. They help execute key company initiatives and programs designed to continually improve our merchandise selection and services offerings to our customers. PGA Tour Superstore is an equal employment opportunity employer. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isnt just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.