Job Description

POSITION SUMMARY: Under minimal supervision, the Operations Manager plans and manages staff activities related to the maintenance and repair functions under the terms of a contract. Employees in this job class develop and manage their respective budgets, set goals and objectives for facilities support services, staff and performance manage subordinates, and make decisions for building repairs and maintenance. This job class requires comprehensive knowledge of effective management techniques, safety/environmental, building code requirements, electrical, heating and air conditioning (HVAC), plumbing, and carpentry.

TYPICAL DUTIES:

1. *Plans, organizes and manages contractually provided delivery of maintenance and repair services for building, structures, electrical systems, utility systems operation and HVAC systems operation.

2. *Manages compliance with contract terms, conditions and obligations. Develops a professional working relationship with key contract personnel, and establishes official lines of communication. Provides for quality control, inventory management, record keeping, and management reporting.

3. *Supervises staff; ensures a competent, motivated staff through hiring, training, counseling, supervising and reviewing the performance of employees.

4. *Develops and implements a Preventative Maintenance and Corrective Maintenance program that includes predictive testing and inspection of equipment and systems.

5. *Schedules and prioritizes tasks, and ensures adherence to procedures, regulations and guidelines while minimizing errors and safety risks.

6. *Participates in a variety of departmental and other meetings on a regular basis.

7. Performs other duties and special projects as assigned

MINIMUM QUALIFICATIONS:

• Seven or more years of experience in facilities maintenance and construction, including at least five years in a supervisory position;

• Three years or more of business management experience including profit and loss responsibility and budgeting;

• Supervisory skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately;

• Ability to effectively supervise and develop assigned team to meet production/service goals while adhering to safety policies and rules;

•Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by senior management, customers and/or employees;

• Demonstrated leadership, organizational, reasoning, problem solving and analytical skills;

• Exceptional customer service skills;

• Human relation skills to build effective relationships with team, customers and public;

• Advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software;

• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;

• Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;

• Ability to establish priorities and solve a wide range of business, operational and strategic management problems;

• Flexibility to respond to changing work priorities and handle numerous projects at the same time.

EDUCATION REQUIREMENTS:

Bachelors Mechanical, Electrical or Civil Engineering or related field A comparable combination of formal education and work experience will be considered.

CERTIFICATES OR LICENSES REQUIRED: Valid Driver's License

PHYSICAL REQUIREMENTS: Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

• Answering phone/making calls

• Maneuvering in and around the worksite

• May require sitting, standing, walking, walking on uneven surfaces

• Viewing computer screen

• Utilizing keyboard

• Bending, kneeling, reaching and stooping

WORK ENVIRONMENT: Work is primarily performed at a customer’s location in an office / shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat.