Hourly Support 4, Customer Claims Unit Adjuster, Risk Management 7393BR Lakeland, FL between Orlando and Tampa Job Description The purpose of this position is to perform the customer event intake function by investigating all reported customer events (approximately 21,000 annually), making initial contact with customers reporting a general liability event, communicating Publixs liability assessment, settling the appropriate customer events and securing physical evidence related to customer events. The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed. * responsible for contacting injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims, * responsible for investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim, * responsible for managing all customer shopping cart damage and property damage claims to ensure timely and equitable resolution, * responsible for securing physical evidence related to customer events, to assist in claims handling and potential future litigation, and * responsible for complying with federally mandated Medicare reporting on settled claims. Department Risk Management Required Qualifications * High school diploma or its equivalent, * 2 years of customer service or retail experience, * ability to obtain Florida 6-20 All Lines Adjuster License within 6 months of employment as well as reciprocal licenses for all the states that Publix operates in, * excellent investigative skills, * excellent analytical skills, * excellent communication skills, * excellent interpersonal skills, * excellent negotiations skills, * ability to display a high degree of maturity, discretion, tact and independent judgment, * excellent time management skills, * adaptability skills, * basic Microsoft Word, Excel and Outlook skills, * basic knowledge of the Risk Master Claims System, * basic knowledge of the Medicare Reporting System, and * willingness to work overtime, weekends, and/or holidays. Medicare Reporting SystemWillingness to work overtime, weekends, and/or holidays. Preferred Qualifications * Associates degree in any discipline, * 3 years of customer service experience, * 3 years of retail operations experience, * 1 year at Publix, * fluent in second language, preferably Spanish, * actively holds Florida 6-20 All Lines Adjusters License, * knowledge of Publixs policies, guidelines and corporate structure, * knowledge of customer base in areas of operation, * knowledge of basic liability principles, * knowledge of the Federally mandated Medicare reporting, * intermediate Microsoft Word, Excel and Outlook skills, * advanced knowledge of the Risk Master Claims System, and * advanced knowledge of the Medicare Reporting System. Hours of Work 9:30 am - 8:00 pm, Wednesday - Saturday Frequency of Pay Weekly Minimum Base Pay 16.70 Maximum Base Pay 23.00 Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one weeks pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks pay. Benefits Information Employee stock ownership plan that contributes Publix stock to associates each year at no cost An opportunity to purchase additional shares of our privately-held stock 401(k) retirement savings plan Group health plan (with prescription benefits) Group dental plan Group vision plan Sick pay Long-term disability insurance Company-paid life insurance (with accidental death & dismemberment benefits) Tuition reimbursement Vacation pay Free hot lunches (buffet-style) at facilities with a cafeteria Paycheck direct deposit Credit union Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases 6 paid holidays (associates can exchange the following holidays with their managers approval: New Years Day, Memorial Day, Fourth of July, and Labor Day). Address 501 N. Galloway Road City Lakeland State Florida Zip Code 33815-7241 Travel Frequency 0% Additional Information Please be sure to monitor your email, including your spam folder, daily for communications you may receive during the recruiting and selection process for this position. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.