26-Sep-2018 Position Title Video Recovery Technician, Risk Management - Lakeland Department Risk Management Location Lakeland, FL between Orlando and Tampa Job Description * request video footage for relevant customer events * review the video received, analyze and determine if the correct video has been provided and, if not, request additional footage * initiate ongoing requests to ensure all appropriate video is secured prior to the video footage being automatically deleted from the stores DVR(s) which is approximately 60 days post-accident date * document all relevant information after viewing video Req ID 7722BR Hours of Work 8:00am - 4:30pm Monday-Friday State Florida Frequency of Pay Weekly Travel Frequency 0% Minimum Base Pay 13.60 Additional Information Please be sure to monitor your email, including your spam folder, daily for communications you may receive during the recruiting and selection process for this position. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. Address 501 N. Galloway Road City Lakeland Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one weeks pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks pay. Maximum Base Pay 18.80 Required Qualifications * High School Diploma or Equivalent * 1 year of customer service experience or retail experience * Typing skills * Excellent skill in service, support and understanding of operational issues * Excellent analytical skills * Good organizational skills * Decision making skills * Communication skills (written and verbal) * Teamwork, service and support, understanding of issues impacting the claims resolution process. Preferred Qualifications * 2 years of customer service experience or * 1 year of service in a Publix retail location * Bilingual, preferably Spanish * Computer skills including Risk Master claims system Zip Code 33815-7241 Benefits Information * Employee stock ownership plan that contributes Publix stock to associates each year at no cost * An opportunity to purchase additional shares of our privately-held stock * 401(k) retirement savings plan * Group health plan (with prescription benefits) * Group dental plan * Group vision plan * Sick pay * Long-term disability insurance * Company-paid life insurance (with accidental death & dismemberment benefits) * Tuition reimbursement * Vacation pay * Free hot lunches (buffet-style) at facilities with a cafeteria * Paycheck direct deposit * Credit union * Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases * 6 paid holidays (associates can exchange the following holidays with their managers approval: New Years Day, Memorial Day, Fourth of July, and Labor Day).