19-Nov-2018 Position Title Request and Change Analyst - IT - Lakeland Department Information Systems Location Lakeland, FL between Orlando and Tampa Job Description working with various business areas across Publix to analyze their requests for computing hardware, software and/or access to various systems (LAN, Host, Unix, SAP, etc.) planning, scheduling, documenting and supporting meetings in which change records are reviewed, approved or rescheduled, creating, maintaining and the distribution of the request and change management process documentation and reporting, assuming ownership of request and change records and tracking through all phases to completion, troubleshooting request and change record issues, identify root cause and implement work around and/or permanent solution, identifying and participating in improvement efforts centered on the Request & Change Management processes, understanding and adhering to Publix Information Security Policy, and verifying the work of others. Req ID 7513BR Hours of Work 8:00 am - 4:30 pm, Monday through Friday. State Florida Frequency of Pay Weekly Travel Frequency 0% Minimum Base Pay 18.55 Additional Information Relocation/Household Good Shipment Allowance will NOT be provided. Please be sure to monitor your email including your spam folder, daily for communications you may receive during the recruiting and selection process for this position. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. Address 331 S. Florida Ave City Lakeland Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one weeks pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks pay. Maximum Base Pay 25.60 Required Qualifications High School diploma or equivalent experience minimum of two years IT experience minimum of two years experience performing analytical type duties minimum 30-40 wpm typing skills experience with Microsoft Word and Excel excellent written and verbal communication skills with the ability to relate to all levels of Publix associates must be able to learn and follow complex processes and procedures that may not be fully documented high degree of accuracy performing repetitive tasks effective organization and time management skills ability to seek out basic improvement opportunities and drive them to resolution ability to shift easily between team work and individual work throughout the day must be able to work overtime with little or no prior notice high degree of confidentiality, maturity, self-motivation, commitment and integrity obvious enthusiasm, initiative and pride in work, and commitment to Publix and our Mission. Preferred Qualifications Associates Degree in an IT related field three years IT experience three years experience performing analytical type duties familiar with request process or ticketing system knowledge of SOX, HIPPA and/or PCI access management requirements strong interpersonal and leadership skills including experience in organizing, planning and executing project deliverables experience with Publix tools such as Request Center, Aveksa, Tivoli Identity Manager, Quest Active Roles Server, RACF, and an understanding of security best practices that lead to implementation of secure solutions. Potential Annual Base Pay 38,584 - 53,248 Zip Code 33801 Benefits Information Employee stock ownership plan that contributes Publix stock to associates each year at no cost An opportunity to purchase additional shares of our privately-held stock 401(k) retirement savings plan Group health plan (with prescription benefits) Group dental plan Group vision plan Sick pay Long-term disability insurance Company-paid life insurance (with accidental death & dismemberment benefits) Tuition reimbursement Vacation pay Free hot lunches (buffet-style) at facilities with a cafeteria Paycheck direct deposit Credit union Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases 6 paid holidays (Associates can exchange the following holidays with their managers approval) New Years Day Memorial Day Fourth of July Labor Day