29-Oct-2018 Position Title Associate Relations Coordinator, Human Resources - Lakeland Department Human Resources Location Lakeland, FL between Orlando and Tampa Job Description The purpose of this position is to serve as an Associate Relations representative to non-management associates in Retail Operations. This entails being the primary point of contact for non-management associates when they utilize the Open Door Policy and want to speak with someone from Human Resources. Position Description * Evaluating and responding to HR policy or procedure questions initiated by non-management associates through Publixs proactive communication processes and systems, such as phone calls to corporate or divisional office locations, being the point of contact listed on the Open Door Policy poster in retail stores, calls or e-mails submitted to the PIP and Ethics Line, and calls or e-mails submitted to the Customer Care Center. * Evaluating and responding to HR associate relations concerns * Representing Publix at unemployment compensation (UC) hearings * Providing analytical and administrative support to Associate Relations Specialists for complex or in-depth investigations * Monitoring restricted beverage sale checks in our stores and ensuring that appropriate action is taken in accordance with our policy. Req ID 7834BR Hours of Work 8:00am - 4:30pm; Monday - Friday State Florida Frequency of Pay Weekly Travel Frequency 0% Minimum Base Pay 16.70 Additional Information Please be sure to monitor your email including your spam folder, daily for communications you may receive during the recruiting and selection process for this position. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. Address 3300 Publix Corporate Parkway City Lakeland Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one weeks pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks pay. Maximum Base Pay 23.00 Required Qualifications * Bachelors Degree or equivalent experience in Human Resources or Business * One year of experience working in a service environment, directly responsible for handling customer questions and concerns * Knowledge of basic equal employment opportunity (EEO) laws, such as: * Federal employment laws and regulations, including knowledge of government agency procedures related to Title VII, ADA, FMLA * State and local laws, regulations, and ordinances * Employee assistance and substance abuse programs and practices * Workers Compensation regulations and processes * Unemployment Compensation regulations and processes * Knowledge of data, metrics, reports, and resources available, including the methods used to access those resources * Strong analytical skill, particularly ability to independently exercise sound judgment * Superior communication skills, particularly verbal communication skills * Strong persuasion skills. * Effective presentation and facilitation skills * Effective writing skills * Adaptability and ability to multi-task multiple high-level priorities (reprioritize plans and change direction very quickly) * Ability to be discreet and maintain confidential information * Strong organizational skills. Preferred Qualifications * Two years of experience managing or leading people * Two years of experience as a Publix Retail associate * Knowledge of Publix policies and procedures, with particular emphasis on HR policies * Knowledge of Publixs performance measurement systems and progression systems (Retail Selection System, management and non-management performance evaluation systems, Tie- Pay-to-Performance system, Diversity and Goals systems and processes) * Knowledge of Publixs culture * Knowledge of Retail Operations structure and the Corporate Retail Business Unit (RBU) structure, specifically the knowledge of interactions between Retail leadership and the interactions between Retail and support/corporate functions * Knowledge of the Retail job class system and retail job class training programs (such as JCT and MOT) Zip Code 33811-3311 Benefits Information * Employee stock ownership plan that contributes Publix stock to associates each year at no cost * An opportunity to purchase additional shares of our privately-held stock * 401(k) retirement savings plan * Group health plan (with prescription benefits) * Group dental plan * Group vision plan * Sick pay * Long-term disability insurance * Company-paid life insurance (with accidental death & dismemberment benefits) * Tuition reimbursement * Vacation pay * Free hot lunches (buffet-style) at facilities with a cafeteria * Paycheck direct deposit * Credit union * Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases * 6 paid holidays (associates can exchange the following holidays with their managers approval: New Years Day, Memorial Day, Fourth of July, and Labor Day).