Benefits Coordinator QVC 1,101 reviews - West Chester, PA The Benefit
Coordinators main function is to serve as the employees first point of
contact for questions about QVCs Health and Wellness and Leave of
Absence Programs as well as other HR programs, policies and processes.
These programs include but are not limited to: Medical, Rx, Dental,
Vision, Short-Term and Long Term Disability, Unpaid Medical, Personal,
Family Medical and Workers Compensation. The Benefit Coordinator is
responsible for all aspects of managing and administration for all
employees as it relates to the HR programs and related policies and
procedures. Responsibilities include plan eligibility determinations,
appropriate and consistent administration of any compliance with
employment laws such as ERISA, COBRA, FMLA, HIPAA, ADA and Workers
Compensation. This position will provide guidance, direction and answers
to all levels of employees and management and/or routing them to the
appropriate individual while tracking all customer inquiries in the myHR
Service Centers case management system. Position has access to
confidential employee information and records. Job Description Details *
Researches and obtains resolution to employee health and welfare issues
- Ensures appropriate leave of absence paper work is received and
processed in a timely fashion. * Determines eligibility for leave
benefits and also insures legal requirements are met. * Answers employee
and management questions/concerns * Maintains working knowledge of HR
policies and processes * Partners with Service Center Management team
and the ERO to provide information and insight on potential employee
relations issues * Determines when to transfer an employees call and/or
the employees ticket (via the internal case management system) to
another team member, the ERO, Payroll, etc. * Escalates
complex/difficult questions to the Sr. Benefits Partner * Acts as
liaison between QVC vendors and employees to facilitate issue resolution
as needed * Follows through to ensure that customers issues are fully
resolved * Provides high-quality, timely and professional customer
service * Records and tracks all customer calls in the myHR Service
Centers internal Case Management System * Understands the QVC employee
philosophy and culture promoting and communicating whenever appropriate
- Education: Associates Degree or equivalent related work experience *
Experience: 3-5 years employee benefits administration experience *
Excellent written and verbal communication skills; strong customer
service orientation and interpersonal skills required * Excellent
understanding of ERISA and employee laws and legal requirements.
Familiarity with state benefit laws helpful * Proficient in the use of
PC software including Microsoft Office, Workday or other HRIS software.
Case Management software a plus Benefits Coordinator QVC, Inc., a wholly
owned subsidiary of Liberty Interactive Corporation (NASDAQ: QVCA,
QVCB), is the worlds leading video and ecommerce retailer. QVC is
committed to providing its customers with thousands of the most
innovative and contemporary beauty, fashion, jewelry and home products.
Its programming is distributed to approximately 300 million homes
worldwide through operations in the U.S., Japan, Germany, United
Kingdom, Italy and a joint venture in China. Based in West Chester, Pa.
and founded in 1986, QVC has evolved from a TV shopping company to a
leading ecommerce and mobile commerce retailer. The companys website,
QVC.com, is ranked among the top general merchant Internet sites. QVC,
Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, QVC is committed to a diverse
workforce and is also committed to a barrier-free employment process. In
order to ensure reasonable accommodations for individuals pursuant to
applicable law, individuals that require accommodation in the job
application process for a posted position may contact us at
CareersUS@QVC.com for assistance. 15 hours ago - save job - apply on
company site Apply On Company Site * Benefit Coordinator jobs in West
Chester, PA * Jobs at QVC in West Chester, PA * Benefit Coordinator
salaries in West Chester, PA QVC QVC 1,101 reviews QVC was founded in
1986 by Joseph Segel, an entrepreneur who saw an opportunity to create a
new and engaging shopping experience through... Let employers find you
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