Business Systems (Salesforce) Specialist - REI Adventures Apply Share Posted Date: Apr-23-2018 Job ID: 10242 Job Type: Full Time Job Function: Travel & Adventure City: Kent State: Washington Store: Kent Headquarters What's cool about this job In this role, you will contribute to REIs success by supporting and developing solutions for technical applications at REI Adventures involving the trip bookings and customer management system. You will be the liaison between management, program management, web services, IT, and the users of the TREK (Salesforce) database application. In this role, you will troubleshoot and work with end-users, including staff and customers, to ensure the application meets their needs and keeps pace with changes in office operations, salesforce enhancements, policies and/or office procedures. You will also support the functionality of the SharePoint team site and other technical applications used by REI Adventures. Business Systems Administration: Daily management and support of the TREK (Salesforce) database including but not limited to: Manage user setup, profiles, and roles System configuring to customize objects, fields, record types, page layouts and validations Use in-depth business knowledge to collaborate with internal and external management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, set triggers, perform minimal coding and solve business gaps. Develop and create customized reports and dashboards as needed. Create and document application functional requirements by working together with department management. Oversee all solution testing, including the development of test plans, test cases, system validation, etc. Stay informed of new Salesforce system features and functionality and providing recommendations for continual improvement. Point of contact for Salesforce account management team. Train new and existing users on TREK (Salesforce) reservation system functions, including system enhancements. Support application users with instruction and troubleshoot problems as needed Track and log system problems. Investigate and resolve issues, collaborating with IT and/or Salesforce account managers as required. Create and maintain documentation of processes, policies, application configuration and help related materials for users as new enhancements are developed.\ Assists in Enterprise Content Management and Business Intelligence efforts. Assist with emergency after hours TREK (Salesforce) issues. Build and support all aspects of department SharePoint including sites, site collections, master pages, templates, web parts, content types & policies, lists, libraries, workflows, authentication, security groups, permissions, customized InfoPath forms, and SharePoint Designer. Quickly and reliably debug and solve SharePoint issues. Assist SharePoint users with system instruction and consultation. Develop and create customized reports and dashboards in Tableau. Bring your passion and expertise A Bachelors Degree in related field or commensurate work experience required. Current Salesforce Administrator certification 2-3 years experience with Salesforce SharePoint experience a plus Understanding of relational databases and data integration tools Experience with programming languages such as SQL, JavaScript, HTML Excellent communication and analytical skills Close attention to detail and ability to work independently as well as part of a team Why you'll love it here Real . Alive . Connected . These are a few words that describe life at REI. Whether its in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoorswe cant wait to meet you! At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception 20 years in a row! Sure, we work hard, but its balanced with time off to playa strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place. With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 12,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more. REI is an Equal Opportunity Employer Apply Back to job search Share