Overview: As a successful Tournament Official, you will learn how to assist with all phases of tournament operations at the Ripken Experience in Orlando, FL. Responsibilities: Assist the staff with the execution of youth baseball tournaments at a world-class facility Announce games, serving as a rules consultant, and providing customer service to our guests at a designated field Convey and maintain a high level of professionalism at all times while providing extraordinary external and internal customer service Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand, working with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants Qualifications: Prior work experience in customer service environment Prior Baseball experience (playing or coaching) An outgoing, friendly personality and excellent communication skills, strong initiative, and high-energy Strong detail-orientation Ability to problem-solve Excellent time-management skills A passion for sports Work Schedule will vary; nights and weekends will be required based on business needs Working Conditions / Special Physical Requirements: Regular lifting of heavy items of 20 pounds or more Exposure to extreme heat or cold