Non-exempt -POSITION OVERVIEW Individual will work with R&D team to assist in the design and development of next-generation golf clubs for the Cleveland and Srixon brands. Responsibilities include, but are not limited to. -Develop CAD models/concepts and refine existing models/concepts using a variety of techniques in Unigraphics NX, including surfacing, the sketch application, part families, and other advanced applications within the software -Team with Industrial Design and Engineering Staff to generate desired golf club forms, shapes, sculpting, features, artwork, engraving, aesthetics, medallions, secondary inserts, and cosmetics. -Modification and iteration of CAD models -Creating/importing/exporting NX/Parasolid/various other file types -Operation of laser digitize scanner and rapid prototype 3d printer -Measure/verify specifications of CAD files -Preparation/update of CAD drawings and other technical drawings/specifications to define product for manufacturing and production -Measure/verify specifications of prototype models, masters, waxes, as-cast parts, and other components during the development process -Interact as needed with component suppliers (domestic and foreign) to convey/verify design and engineering requirements -Provide other CAD technical support as necessary QUALIFICATIONS -Education -Must have degree in Computer Aided Design or a minimum of two years experience in a related technical field using 3D modeling software (NX or similar high-end modeling package); or equivalent combination of education and experience. -Requirements -Must be proficient in the use of NX or other high-end CAD software -Must be knowledgeable in the design of robust models and specifically the parameterization of models -Must demonstrate capability to execute complex surface modeling -Must have working knowledge of MS-Word, MS-Excel, and PowerPoint -Must have the ability to work effectively in a fast paced environment while managing multiple projects. -Must have the ability to solve practical problems, maintain accuracy, quality, and completeness, while carrying out responsibilities with minimal supervision -Must be able to incorporate new software into skill-set as demanded -Must be a team player -Must have strong interpersonal skills -Must be able to set and achieve goals -Experience working with Adobe Illustrator, Adobe Photoshop, Alias, and SolidWorks is a plus -Strong eye for shape and contour detail a plus -Strong interest in golf a plus -Must provide proof of legal right to work in the U.S. Job Title: -Classification: -Reports to: -Date: -JOB SUMMARY The Customer Experience Advocate is responsible for providing an effective customer experience for all internal and external customers by using excellent, in-depth knowledge of company products and programs. SPECIFIC JOB DUTIES Company Focus -Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; and discussing those ideas with Customer Experience Supervisor or Customer Experience Manager. -Ensure proper corporate messaging, reading from scripts as needed to ensure this is achieved. -Provide feedback to Customer Experience Supervisor on the efficiency of the customer experience process. -Keep abreast of new company products and services. -Keep abreast of industry trends and competitive products. Customer Focus -Communicate with customers via phone, email, mail or social media. -Obtain and evaluate all relevant information to handle product and service inquiries. -Respond promptly to customer inquiries. -Processes customer orders/changes/returns/repairs according to established department policies and procedures. -Answer product and service questions for customers; suggesting information about other products and services. -Provide timely and accurate information in response to inquiries, order status, concerns and requests about products and services. -Handle questions regarding changes in policies or procedures. -Provide pricing and delivery information for orders. -Perform customer verifications. -Attempt to persuade customer to reconsider cancellation of order. -Keep thorough documentation of customer interactions and transactions, recording details of inquiries, comments, complaints and actions taken. -Answer questions about warranties or terms of sale. -Process paperwork related to credits/adjustments. -Process paperwork related to repairs and returns. -Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. -Escalate to Customer Experience Supervisor, as needed, for unresolved issues. -Suggest solutions when a product malfunctions or a customer is experiencing product difficulty. -Inform customer of deals and promotions. -Up-sell products and services. -Work with Customer Experience Supervisor and/or Customer Experience Manager to ensure proper customer service is being delivered. -Provide timely feedback to Customer Experience Supervisor regarding service failures or customer concerns. Teamwork -Communicate effectively with team members within the customer experience department. -Communicate and coordinate with internal departments and external partners to resolve issues and provide superior service. -Contribute to team effort by accomplishing related results. -Partner with the sales team to meet and exceed customers expectations. -Assist Customer Experience Supervisor with training of Customer Experience Associates on new products and services. -Active participation in the training of new hire employees on the team. -Other duties as required. SKILLS / QUALIFICATIONS Phone Skills, Listening Skills, Documentation Skills, Detail-Oriented, Problem Solving, Resolving Conflict, Analyzing Information, Multi-tasking, Time Management COMPETENCIES Customer Focus, Communication Proficiency, Teamwork Orientation, Technical Capacity, Adaptability, Initiative, Quality Focus, Senior-Level Product Knowledge, Market Knowledge TRAVEL Occasional travel may be requested. REQUIRED EDUCATION & EXPERIENCE High School Diploma and three years related experience. PREFERRED EDUCATION & EXPERIENCE Bachelors degree and 3-5 years related experience. Golf product knowledge. Job Title: -Updated -PURPOSE This procedure defines and details the function, reporting relationships, responsibilities, duties and expectations of performance of the -BASIC FUNCTION The basic function of the -REPORTING RELATIONSHIPS The -All Sales Activity for the Racquet Sports Business, primarily tennis, squash and badminton but can also include future category expansion. -With support of the Marketing Manager, use the marketing and communication tools provided to promote and build a strong presence for the brand within the defined territory. -Attend product launches and other company meetings to support and introduce new products within the local market place. -Provide weekly territory report sales and marketing reports, create monthly travel schedule plans and calendar of activities. -Manage the Advisory Staff Coaches within the defined territory. -Identify local junior players in all categories that are potential endorsers of Dunlop products. -Administer provided In-Store POS programs to help product sell through at retail. -Miscellaneous projects related to sales and promotion development to facilitate growth within the defined territory. -EXPECTATIONS AND MEASUREMENTS OF PERFORMANCE Territory Sales and Promotion Manager -Budget Achievement: -Distribution: -Improvement in service levels to customer base -Territory Promotion -Quality of work: -Teamwork: -Employee development and attitude: -All of the expectations outlined above will be monitored and evaluation by the Director of Sales. When possible, objective quantitative measures will be use. This position will be home based in Florida. -Conduct analytical research to improve the performance of golf club products. -Use Finite Element Analysis tools to design and evaluate product technologies. -Be responsible for the design, development, testing and implementation of various technologies and innovations relating to improved golf club performance. -Plan and conduct or coordinate complex mechanical engineering experiments to test, prove, or modify engineering designs.. -Work closely with engineers, designers, CAD technicians, and Marketing personnel throughout research, development, and product launch phases. -Prepare, organize, and otherwise communicate findings in technical reports to management and other departments as necessary. -Manage projects, including defining goals, schedules, activities, milestones, and resource requirements. -Identifies project resource requirements and coordinates resources with supporting organization managers. -Coordinates preparation and delivery of project deliverables, design and engineering documents. -Oversees specific phases or aspects of project such as technical studies, product design, preparation of specifications and technical plans, and product testing. -Interacts and communicates with domestic and international component suppliers to convey design and engineering requirements. -Travels to domestic and international component vendors to resolve issues or release production when necessary -Evaluates, approves, and prepares design changes, specifications and drawing releases. -Interfaces with management and personnel from other departments to provide status and progress reports and ensure project needs are met. -None -To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -To perform the job successfully, an individual should demonstrate the following competencies: -Problem Identification Able to identify problems that are not readily apparent to most. Convert the intuition that something is not right into a firm understanding of what is wrong. Able to convey that problem to others who may not initially be able to grasp the problem or see the merits of correcting the problem. -Problem Solving Resolves the problem in a timely, efficient, and elegant manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. -Innovation Displays original thinking and creativity. Meets challenges with resourcefulness. Generates suggestions for improving work. Develops innovative approaches and ideas. Presents ideas and information in a manner that gets others attention. -Analytical Synthesize complex and diverse information. Collect and research data. Translate concepts and innovations into physical designs. -Judgment Displays willingness to make decisions and be held accountable for those decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision making process. Makes timely decisions. -Oral Communication Skilled at presenting information to an audience regardless of size or background. Can cater speech and approach to meet the demands of the situation. Can develop presentation material that provides the necessary information. -Written Communication Writes clearly and informatively about highly complicated technical topics without confusion, spelling or grammatical errors. Presents numerical and visual information effectively. Able to read and interpret written information. -Interpersonal Skills Focuses on solving conflict, not assigning blame. Maintains confidentiality. Listens to others without interruption. Keeps emotions under control. Remains open to others ideas and tries new things. -Teamwork Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Puts successful team above own interests. Supports everyones efforts to succeed. -Project Management Adheres closely to project plans and schedules; Coordinates projects; Communicates changes and progress; Completes projects on time and budget. -Technical Skills Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others. -REQUIRED EDUCATION & EXPERIENCE -Ideal candidates would have a Bachelors degree or higher in one of the following majors: Mechanical/Aerospace/Industrial/Civil Engineering, Material Science, Physics. -Some experience (1-3 years) in Engineering field helpful but not necessary. PREFERRED EDUCATION & EXPERIENCE -1-3 years of experience -Masters Degree a plus -Avid golfer a plus -Experience in product development a plus -Experience with Finite Element Analysis (FEA) and Computer Aided Design (CAD) a plus -New to Cleveland? Sign up for emails and you'll get updates on products, sweepstakes, events and more.