CSC is responsible for the day-to-day delivery of RightSourcing products/services. They report to the Program Manager (PM)
The CSC must maintain quality customer service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
Depending on the size of the team, the CSC scope of responsibilities may be limited to one product/service (payroll, compliance, or staffing desk), one vertical (clinical or non-clinical), or may span over multiple product lines and areas.
Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations function efficiently; identify and implement new processes to enhance current processes and to strengthen efficiencies
For Payroll Desk:
Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete WAND records
Handle critical Employee Relations issues, requesting support and guidance as required
Resolve and follow-through, in a timely manner, all issues related to the worker
Escalate to the PM any serious issues that may jeopardize RS’s position with the client, staffing supplier, or may require the involvement of senior RS resources
For Staffing Desk:
Facilitate the fulfillment of temporary requisitions through RS’s system (WAND) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
Resolve and follow-through, in a timely manner, all issues related to the worker, manager and staffing agency
Coordinate and deliver annual Supplier Forum
Rate negotiation with vendors on the client’s behalf
Compliance:
Partner and support the compliance department with all compliance matters
WHAT YOU WILL NEED
Customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
Bachelor’s degree in a relevant discipline
3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP, or customer service is preferred
Strong communication skills with the ability to connect effectively across all layers of the organization
Experience in healthcare staffing or operations for healthcare or clinical environments preferred