Job Description

Position: Customer Support Specialist

Location: South Jordan UT

Type: 6 months Contract

Pay Rate:$19.16/hr. on W2

• COLLEGE DEGREE

• AT LEAST 1 YEAR OF CUSTOMER SERVICE, SALES, OR CALL CENTER EXPERIENCE

POSITION DESCRIPTION

CLIENT SUPPORT SERVICE PROFESSIONALS HANDLE INCOMING PHONE CALLS REGARDING VARIOUS SERVICE INQUIRIES ON MORGAN STANLEY ACCOUNTS. SERVICE PROFESSIONALS WILL NEED TO RESPOND WITH A HIGH DEGREE OF ACCURACY AND EFFICIENCY, WHILE CONSISTENTLY MEETING KEY DEPARTMENT PERFORMANCE METRICS. FUNCTIONAL SUPPORT AREAS INCLUDE MORGAN STANLEY CASH MANAGEMENT PRODUCTS AND SERVICES, MORGAN STANLEY ONLINE AND MOBILE APP, AND GENERAL ACCOUNT OR FINANCIAL RELATED INQUIRIES. SUCCESSFUL APPLICANTS WILL BE HIGHLY PROFESSIONAL, CAREER DRIVEN, AND COMMITTED TO WORLD-CLASS SERVICE. THE CLIENT SERVICE CENTER IS A JD POWER CERTIFIED CENTER DEDICATED TO VOICE OF THE CLIENT AND PROVIDING AN EXCEPTIONAL CLIENT EXPERIENCE.

· ABILITY TO CONTRIBUTE IN A FAST PACED, TEAM-ORIENTED ENVIRONMENT.

· APTITUDE TO MULTI-TASK AND ADJUST QUICKLY TO CHANGE IN A BUSY FINANCIAL SERVICE CENTER

NAFISA NAAZ

Senior Associate Recruiter

  718-360-5724   nafisa.naaz@russelltobin.com 

  420 Lexington Ave, 30th FL. New York, NY 10170