Job Description
Pay Range: $19.00/hr to $20.00/hr on W2
Hybrid
Duties may include:
Processing incoming and outgoing paperwork including mail and facsimiles; support client service associates and operational personnel
Checking inbound client documents for accuracy, notating all activities on the account, and submitting accurate forms for final processing to service center; make outbound contact both in writing and verbally with clients concerning paperwork.
Requires ability to define and prioritize project activities and follow-up on project progress; strong written and verbal communication skills, strong working knowledge and proficiency in the appropriate computer programs such as MS Word and database input is essential, knowledge of financial services field.
Must be able to learn quickly and to engage in a number of detailed tasks at once.
Must have strong flexibility in regard to the duties assigned and problem solving skills, be able to work independently.
Responsibilities include:
· Daily Expiry and delivery functions for cash settled and deliverable futures, and options on futures positions across asset classes
· Focus on risk management and control with respect to processes and procedures
· Resolution of client issues, with a focus on root cause analysis and risk mitigation
· Actively participate in team meetings, raise issues, question the status quo and offers solutions/ideas
· Work as a member of a team; help others in the team with tasks and issues
· Analyze problems to establish root causes and suggest clear, logical and practical solutions based upon extensive analysis
· Contribute to refining controls and continuously improving and reducing operational risk
· Build and manage stakeholder relationships across silos
· Acquire & demonstrate deep knowledge of the product and/or functional area for which they are responsible
· Establish clear goals and set priorities for themselves