Customer Service Representative I Share With: Job Snapshot * Employee Type: Full-Time * Location: 2417 Regency Boulevard Augusta, GA * Date Posted: 8/10/2018 * Job ID: 945961BR About Us Sears Home Service, the nation's largest product repair service provider, is a key element in Sears Holdings active relationship, providing more than 52 million solutions for homeowners annually. This business delivers a broad range of retail-related residential and commercial services across all 50 states, Puerto Rico, Guam and the Virgin Islands. Sears Home Services also includes HVAC services, home improvement services (primarily siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair). For more information about Sears Home Services, visit the website at www.searshomeservices.com. Sears Home Services is a division of Sears Holdings Corporation Job Description Req/Job ID: 945961BR Employing Entity: Sears, Roebuck and Co. Employment Category: Regular, Full-time Job Function: Call Center Store ID: 04931: Sears Contract Sales - Natl Op Order Management for the Sears Commercial business. The Customer Service Rep I is responsible for processing complete and accurate sales orders, applying order management disciplines to the ordering and delivery processes, coordinating the delivery and installation of the appliances with the customer, and handling customer service responsibilities through inbound and outbound calls. Additionally, this position works various order management reports to ensure accurate, timely delivery and invoicing. Job Requirements JOB DUTIES/RESPONSIBILITIES: * Processes telephone, fax, and mail orders via the Order Management System in order to meet deadlines * Notifies, via voice mail, pertinent order information, including customer and account name, sales order number, purchase order number, ship complete or available, back orders and approximate date of receipt of product, delivery date, and appropriate order * totals * Requests customer adjustments and check requests where applicable, fills out proper forms for request of catalogs, follows up on customer issues (i.e., delivery, installation) * Makes Ten Day Pre-Call to confirm order accuracy and delivery information and maintains folders for incomplete and complete customer service issues for follow-up * Advises customers and Account Managers of backorders, and helps to make another selection. Arranges for miscellaneous installation or related services when required * Processes required reports as necessary and confirms faxed and mailed orders according to guidelines (confirm after every 10 entered) * Performs other duties as assigned JOB REQUIREMENTS: * High school diploma or equivalent * Less than one year of related experience * 18 years of age or older REQUIRED SKILLS: * Prior experience in a call center * Customer service skills * Ability to use standard office equipment, including telephone system, fax machines, and photocopying equipment * Knowledge of standard computer software systems * Ability to use order processing systems and grasp policies and procedures * Knowledge of Microsoft applications, including Word and Excel (or similar applications) #HomeServices, #CallCenter 4931