Job Description

_ Responsibilities_

• Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

** Required Qualifications**

• 1+ years of experience in a dealership position (Advisor, BDC, Service department role)
• Experience working with and using CDK
• General knowledge of vehicle mechanical operations.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Valid driver’s license with a clean driving record
• Must be authorized to work in the USA
• Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

_ Preferred Qualifications:_

• 1+ years of experience as a Service Advisor in an automotive dealership

Additional Information

_ Compensation (Commission-based role):_

• Annual salary $85000
• • Anticipated $70,000-$120000 (if meeting quotas and metrics set by dealership.)