Job Description

At Porsche West Houston , every interaction reflects the prestige of the Porsche brand. We are seeking an experienced Luxury Service Advisor who can deliver a refined customer experience, guide clients with expertise, and ensure seamless communication between customers and our factory-trained technicians.

_ Responsibilities:_

• Welcome clients with professionalism and hospitality that reflects the Porsche standard.
• Document concerns clearly and ensure accurate vehicle diagnoses.
• Provide consultative explanations of recommended maintenance and repairs.
• Communicate estimates, obtain approvals, and proactively recommend services.
• Coordinate with technicians to optimize productivity and timely repair completion.
• Keep customers informed with timely updates and realistic timelines.
• Ensure RO accuracy and profitability while maintaining exceptional CSI.
• Maintain detailed records supporting warranty and future service needs.
• Handle customer concerns with discretion and professionalism.
• Stay current on Porsche technologies, bulletins, and brand initiatives.

Qualifications

• Minimum 3+ years of high-line or luxury Service Advisor experience (BMW, Mercedes-Benz, Lexus, Audi, etc.).
• Strong communication, organizational, and customer service skills.
• Solid technical understanding of vehicle systems.
• Ability to multitask and perform in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Must pass pre-employment background, MVR, and drug screening.
• Must be authorized to work in the USA.

** Preferred Qualifications:**

• Prior Service Advisor experience at a Porsche dealership.

Additional Information

** Compensation (Draw / Commission):**

• Performance-based earnings range: $8,000 - 12,000+ per month * Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

** Schedule** :

• FULL TIME
• Sundays Always Off
• Saturday Availability Required

** Perks & Benefits:**

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines