Job Description

** Summary** :

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet.

** Duties and Responsibilities:**

• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule sales appointments.
• Compile all necessary reports, forms and other documentation on a timely basis
• Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Qualifications

• Excellent verbal and written communication skills.
• Basic computer skills.
• Ability to work independently and as part of a team in a fast paced environment
• Ability to work in call center environment
• Strong organizational and time management skills

Additional Information

Salary $17.50-$19 per hour