Enterprise Complex Order Fulfillment Specialist - Spectrum Enterprise -Date posted08/14/2018Requisition Number:224326BRLocation:United States - Missouri - BallwinZip Code:63021Area of Interest:Customer Service, Sales and Distribution, TelecommunicationsPosition Type:Full Time Spectrum Enterprise is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Navisite. We work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. The Highlights The Complex Order Fulfillment Specialist is responsible for organizing and controlling orders in various systems and/or tools for highly complex coax or fiber orders. This role performs quality checks on all service installation and construction contracts to ensure accuracy. Maintains a postive working relationship with boundary partners and clients until order fullfillment is completed. A positive attitude, attention to detail and focus on the client experience is required. What You Will Do -Manage multiple high value complex coax and fiber orders for extended periods of time. Ensure the client maintains current services until service activation is completed -Process sales orders and service orders for new, upgrade, downgrade and disconnect request in the appropriate activation and/or billing system(s) with precision within defined timelines. Conduct quality checks on all sales and service orders -Cross reference all service agreements in the appropriate database(s) to ensure order accuracy -Coordinate complex service activations with the client for upgrades, installs and special request -Negotiate release dates for orders with one or more accounts that contain a large number of telephone numbers. Partner with local exchange carriers (LEC) to resolve order issues and obtain firm order confirmation (FOC) to move telephone numbers between carriers -Collaborate with boundary partners on questions or status of a client orders. Address escalations in a professional and timely manner -Update or adjust client accounts, as deemed appropriate -Adhere to productivity standards to ensure all order fulfillment duties are handled in a timely and efficient manner with accuracy -Maintain a thorough understanding of the billing process including, but not limited to, pro-rates, non-pays, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations -Stay abreast of departmental processes, procedures and guidelines to ensure integrity in all order fulfillment related activitiesRequired Keys for Success -Ability to read, write, speak and understand English -Ability to communicate orally and in writing in a clear, straightforward and professional manner -Ability to work effectively in a team oriented, high demand and fast paced environment -Must be proficient in all order fulfillment processes and business rules -Ability to maintain confidentiality of customer and business data at all times -Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists -Must have the ability to deal with problems involving few concrete variables and standardized situations -Must possess organizing, prioritization and decision making skills -Ability to communicate effectively with all members of the department in a proactive and professional manner -Ability to build working relationships to effectively work with teams throughout the organization -Ability to respond to common inquiries or complaints from customers or members of the business community -Ability to read, analyze, and interpret common scientific and/or technical journals, financial reports, and legal documents -Ability to effectively present information to leadership in a logical and professional manner -Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form -Ability to work independently -Ability to make decisions and work collaboratively with others to solve problems -Ability to show judgment and initiative to accomplish job duties -Ability to handle projects and tasks while meeting deadlines -Advanced level proficiency in appropriate software applications or technology -Advanced knowledge and skills required for this job -2 years professional work experience in business operations roles such as order management, billing, accounts receivable, or accounts payable -2 years professional work experience performing advanced and complex data processing working with multiple platforms while maintaining accuracy -1 year Proficient in CRM tools, billing tools and MS Office software with the technical aptitude to learn additional databases as requiredHow You Will Stand Out from the Crowd -Experience in the cable, telecommunication or technology based industryYour Education -Associate's degree (A. A.) or equivalent from two-year College or technical school; or one year or greater related experience and/or training; or equivalent combination of education and experienceWhat You Can Expect -Office environment The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.FCC Unit:Business Unit: