Customer Service, Video Repair Morrisville, North Carolina -Date posted12/28/2018Requisition Number:232650BRLocation:United States - North Carolina - MorrisvilleArea of Interest:Customer ServicePosition Type:Full Time Job At A Glance: -Full-time customer service, video repair role in one Morrisville call centers. -Profile: An adaptable, efficient, patient communicator and good listener who applies sincerity and responsibility to create helpful customer relationships. -Hours of operation 6am-2am, 365 days -- Applicants must have a flexible schedule to work any shift within this time frame. -Benefits include paid training and time off, comprehensive health packages, best-in-class retirement savings, free Spectrum services and more.What is the Customer Service Representative Video Repair role? Are you eager to learn and ready for a new challenge? No matter your background, our representative training and mentoring programs can put you ahead of the curve on all the latest technology. Well help you develop skills to be comfortable in your role troubleshooting and resolving equipment issues, walking customers through fixes they can do themselves and initiating additional internal support teams when necessary. Its taking the knowledge youve gained and turning it into customer service wins. Your dedication and resourcefulness, paired with the strength of our leading suite of video products and services, keeps video services flowing smoothly and customers satisfied. Its a strong first step toward a long and rewarding career with Spectrum. Its all about learning and growing This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning.After that, consider yourself the voice of Spectrum: helping you expertly navigate the system and troubleshoot like a pro. But the industry moves quickly. To stay on top of it, as products are updated, so are you, with regular training sessions. We want you to have everything you need to create a superior streamlined experience for your customers and yourself. With a deliberate path to success We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support youll need to grow into a successful associate and more. Get in on the ground floor with a Fortune 100 company and see how far you can go. Career progression is a very real and achievable goal. The benefits are clear In addition to the core benefits industry-leading retirement savings plans, comprehensive health care, paid training and time off we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family. What do you need to get started? Minimum requirements for the Customer Service Video Repair Representative are: Ability to read, write, speak and understand English Open availability to shifts between the hours of 6am-2am including weekends and holidays 100% attendance during first six weeks of training Minimum Education needed: -High School Diploma or equivalentPreferred Work Experience: -6 months or more customer service representative experience -1 year or more working with computers and multiple software applicationsAre you ready to join our team? Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. You will need to use a desktop computer or laptop in a distraction-free environment. The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.