Job Description

Bilingual Inbound Retention is a problem solving role in which you will taking inbound calls from customer that are looking to cancel or remove their services. They could be experiencing a reduction of income, switching to a cheaper provider, or cancelling because they are unhappy. Your job is to retain the customer, keep them with their services or provide them with options; and make them aware of other offers are available to them

REQUIREMENTS

• MUST BE FLUENT IN ENGLISH & SPANISH
• Must be comfortable working in a sales driven environment
• Must be flexible to work morning, mid-days, evenings and weekends

COMPENSATION: *

• hourly rate + $3,500 training ramp pay + monthly commission.
• REPRESENTATIVES EARN ON AVERAGE $41,000 -$47,000PER YEAR AND WE HAVE TOP PERFORMERS MAKING MORE THAN THAT.

AMENITIES:

• Food Mania on site Tuesday and Thursday.

• Wednesday, and Friday we have Fruit Cups on site providing food to our employees.

• Meditation room to help you distress while at work.

A ROBUST BENEFITS PACKAGE INCLUDING:

• Medical, Dental, Vision
• 401(k) with Company Match
• Vacation Time, Sick Leave, Personal Days and paid holidays.
• Discounted Cable, Internet and Home Phone Services
• Tuition Reimbursement

Our agents earn hourly base pay along with lucrative commission and incentives for a target hourly earnings of $21.63/hr or $42,984 annually. Our top performers have potential to earn even more.

• Full-time, entry and mid level sales and support role emphasizing customer relationship-building and product knowledge in the communications and entertainment technology space. Advancement potential and additional commission bonuses.
• Inside Sales Representative – Retention: A persuasive communicator and good listener with a competitive, goal-oriented nature ready to learn a variety of programs and platforms, comfortable in a busy office environment.
• Benefits include paid training and time off, comprehensive health packages, free Spectrum services, tuition reimbursement and more.

WHAT IS THE INSIDE SALES REPRESENTATIVE – RETENTION ROLE? As a Retention Representative, you’ll learn the art of active listening and apply your problem-solving skills to deescalate customer concerns. Use your way with words to engage you callers, reinforcing the range and power of Spectrum’s unique products and their value to generate sales. Provide exceptional service by promoting our campaigns and saving plans to customers all over the country from one of our comfortable modern call centers. Alleviating customer concerns and bringing them around to value-added plans will be your specialty as you seamlessly transition between conversation and computer billing and requisition programs. As a diplomatic specialist, you’re all about appealing to customers with data and tact. You’ll even collect commission bonuses for your qualified core upgrading efforts, which can boost your salary to six figures.

IT’S ALL ABOUT LEARNING AND GROWING This may be a new road for you, but the journey is all mapped out. With lots of dedicated peer and mentor support, our fully paid training programs shape our Representatives into quick-thinking authorities. We’ll bring you up to speed on Spectrum’s product suite – and our competitors’ products – in about a month, including telephone, data, wireless, and video. As products are updated, so are you, so you can pass that knowledge on to your customers.

WITH A DELIBERATE PATH TO SUCCESS We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular coaching sessions ensure you feel supported and have everything you need to succeed. Get started at a Fortune 100 company and see how far you can go.

THE BENEFITS ARE CLEAR In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.

WHAT’S REQUIRED TO GET STARTED? The minimum requirements for Inside Sales Representatives – Retention are:

• Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
• Ability to empathize with the customer
• Problem solver with effective persuasion skills
• Ability to effectively trouble-shoot technical problems
• Ability to work independently; highly motivated and detail-oriented
• Ability to show judgment and initiative
• Ability to communicate in a clear, professional manner
• Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to overcome objections
• Ability to demonstrate a record of success in your sales career to date
• Knowledge of Business Telecom complexities

EDUCATION High school diploma or equivalent

RELATED WORK EXPERIENCE – 2 YEARS Customer Service / Telephone sales experience CSG billing software experience preferred Strong sales level knowledge of complex services (Hosted Voice, Cloud Services) is preferred

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Company Description

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.