Description:
PRIMARY FUNCTION
Target Financial and Retail Services (FRS) liaison among Target cardholders, issuers, stores, and other merchants. Thoroughly researches assigned transaction and payment disputes on Target REDcard products. Processes and resolves disputes timely and efficiently. Ensures that disputes are resolved according to Mastercard guidelines, internal procedures, and federal regulations; while minimizing financial loss to FRS and delivering a brand experience to the guest.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Ability to understand, articulate, and maintain a working knowledge of MasterCard and government credit industry regulations and Target internal guidelines as related to Payment and Transaction Disputes.
Be the first point of contact for incoming cardholder calls, following internal procedures using an investigative approach.
Collaborates with various internal and external partners in the course of research, including Sales Audit, Target Stores, Accounts Receivable, Merchants, Banks, peers and managers.
Utilize critical thinking and problem solving skills while advocating for the guest and protecting Targets reputation when researching, processing, and resolving disputes.
Work in a challenging, fast paced environment, delivering on important service center metrics, including productivity goals and timelines related to completing work.
Other duties as assigned.
JOB REQUIREMENTS
High school Diploma or GED
Exceptional communication skills; verbal, written and listening
Ability to multi-task and work with ambiguity
Own the guest experience to help the guest; be accountable for your results
Takes initiative and ownership, is responsible and reliable; works well independently
Loves to solve problems and drive guest loyalty
DESIRED REQUIREMENTS
College degree or equivalent experience
Previous Bankcard, Disputes, or Fraud experience
Service Center experience
Working knowledge of WORD, Excel and Outlook
Minneapolis-based Target Corporation (NYSE: TGT) serves guests at over 1,800 stores and at Target.com. Since 1946, Target has given five percent of its profit to communities, which today equals millions of dollars a week.