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Store Operations Business Partner- Communications & Field Engagement

Target

Target

Store Operations Business Partner- Communications & Field Engagement

Minneapolis, MN
Full Time
Paid
  • Responsibilities

    Right on pace with Target’s distinctive retail brand, Target Store Operations is continuing to transform the way it operates. Here, your work directly supports the store mission to be the guest favorite through successfully developing and communicating the processes for operations, style and experience, new structures, new operating models and new technology, and utilizing workforce management activities for our 1,800 locations nationwide. Store Operations manages and enhances the informational resources for researching and resolving operational issues, while guiding and communicating with the field team and leaders who use them. Are you a customer service enthusiast who can actively listen to many points of view and then visualize how they’ll perform when operationalized in a store? Are you happy to partner with leaders as well as field team members who are often the experts on how well a process is working? Can you creatively envision more efficient processes and how they’ll deliver a better experience for guests and team members? Do you possess the innovative mindset to question the status quo, and the confidence to work under varying degrees of ambiguity and well-informed experimentation? Then you’ll have success on one of our dynamic teams.

    A role with Communication & Field Engagement will entail working with cross-functional partners to create and deliver just-in-time communication to store teams and field leaders. You’ll work to deliver communication designed to help them understand how to bring a modernized guest experience to life in stores as well as manage day-to-day operations. You’ll work with peers in Store Communications to modernize the content and delivery method for store communication, moving away from lengthy printed guides to bite-sized mobile content. 

    As a Sr. Business Partner, you will:

    • Support the rollout of new programs and large cross-functional projects with communication to store teams and field leaders. 
    • Partner with team members throughout the organization to understand their strategies and improve store performance through effective communication.
    • Develop and deliver comprehensive communication plans, managing milestones along the way to completion.
    • Think critically about the right audience, timing, and vehicle for every message.
    • Act as an advocate for stores when developing communication plans to ensure all team members receive the information they need to execute projects and tasks.
    • Regularly engage with the field to gain feedback on the effectiveness of communication strategies.
    • Continuously improve internal communication best practices based on external benchmarking and retail industry trends.
    • Support Communication on Call functions and respond to escalated communication requests, as needed.
    • Job duties may change at any time due to business needs.
  • Related Article
  • Qualifications

    About you:

    • Bachelor’s degree in Journalism, Communications or Public Relations
    • Strong written and verbal communication skills
    • Strong project management expertise and organization skills                                                                            
    • Ability to effectively manage multiple projects at one time
    • Ability to influence key business partners
    • Ability to work independently with limited direction
    • Ability to proactively solve opportunities without a clear precedent
    • Ability to establish and maintain cross-functional working relationships across the enterprise
    • Ability to work within and deliver on tight deadlines
    • Strong computer skills and ability to adapt quickly to using digital tools
  • Industry
    Retail
  • About Us

    Minneapolis-based Target Corporation (NYSE: TGT) serves guests at over 1,800 stores and at Target.com. Since 1946, Target has given five percent of its profit to communities, which today equals millions of dollars a week.