Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda, Rocksbox and JamesAllen.com. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
The UX Research Intern is accountable for research associated within one or two key domains of the Signet user experience. Signet is seeking an intern who can support and grow into leading both generative and evaluative user research and usability studies, with the ability to create research protocols, distill insights and make recommendations with little supervision. They will support multiple projects from challenge definition to insights to usability testing, using Design Thinking and Agile development.
Identify how to frame the research problem
Collaborate with Research Strategists, Designers, Producers, and cross-functional teams throughout the end-to-end process using Agile design methods
Promote UX principles to ensure that every project, large or small, starts with customer needs/empathy, strategy, and a well-defined problem to solve
Uncover rich insights from quantitative and qualitative data, leveraging first, second- and third-party sources
Collaborate with internal analytics partners to track the performance of the team’s solutions and use that data to inform the next iterations of design needs
Manage multiple workstreams with varying timelines and complexity with authority and passion.
Help package concepts and insights and charismatically present to internal stakeholders in persuasive, articulate and compelling ways -- storytelling skills are a must
Currently enrolled and pursuing a Masters degree in human factors, psychology, communications or similar field
Graduation date range of August 2023- May 2024
Proficient in Microsoft Office
Experience with moderating and designing task-based usability studies as well as conducting in-depth contextual customer interview and surveys
Experience with design research methods, research design, journey mapping, design workshops, insight distillation, storytelling and creating principles and concepts that align to an ideal customer journey
Expert at identifying customer, cultural and competitive insights and writing research and creative briefs
Experience with the UX and technical facets of eCommerce platforms
Familiarity with various digital/mobile research technologies, software and equipment, e.g. UserTesting, dScout, Miro, etc.
Remote: open to all candidates regardless of location
Part-time (20 hour/week) 6 month opportunity
The salary range for this opportunity is $21.00-$23.50/hour. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.
Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.
Signet Jewelers is the world’s largest retailer of diamond jewelry and a Great Place to Work –Certified™ company, We’re also ranked #12 on the 2022 Fortune Best Workplaces in Retail. Signet is a people company – this means that we put our customers and our team members at the center of everything we do.