Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, which includes Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Co-op Program Overview

Retail Business Services offers an IT Co-op Program focused with the Design and Research practice and is targeted to current students and recent graduates. As part of this program, you’ll work collaboratively with the designers, product owners and engineers who support the grocery brands Retail Business Services serves, including Food Lion, The GIANT Company, Giant Food, Hannaford and Stop & Shop, to develop IT solutions for the next generation of grocery retail. Participants can expect to leverage human-centered design methods, such as research, personas, user flows, and visual design, to create new offerings and ways of doing business in the retail industry.

• 6-month paid program

• Work on impactful projects collaborating with grocery brands to develop innovative solutions

• Leadership development seminars

• Networking and professional engagement opportunities

• One-on-one mentoring

• Group community service event

• Access to online career development tools and resources

• Final project presentation to company leaders

• Professional experience and industry exposure in partnership with the Great Local Brands of Ahold Delhaize USA

Program Dates:

Spring: January 16-June 7, 2024

Fall: June 24th-December 6, 2024

Available Locations (Hybrid):

Quincy, MA; Chicago, IL or Salisbury, NC

The Opportunity

Are you passionate about design and understanding why people do what they do? Do you spend time figuring out how to improve the services, apps and websites you use? Then come and join our IT Design and Research team at Retail Business Services, a proud company of Ahold Delhaize.

Our team is on a mission to create a future where human-centricity is the heartbeat of the leading local food shopping experience, with the belief that every business problem is a human problem.

In this role, you'll embark on a journey of discovery, framing problem spaces with your creative and analytical thinking. You'll use research, data, and industry best practices to make informed design decisions. You will deeply understand and champion the needs of our end users – people.

If you're excited to design best-in-class experiences on a team that values your skills and growth, we can't wait to meet you.

Responsibilities

• Work closely with experienced designers, product managers and developers in an Agile environment

• Conduct primary and secondary research to inform experience requirements

• Design users flows, create lo-fi, mid-fi, and hi-fi concepts all while maintaining the business requirements

• Present designs/process to team leads and business stakeholders for feedback

• Participate in Scrum Ceremonies

• Provide design elements, style guides, comps, templates, and finished solutions

• Provide feedback during sessions to help other designers on the team

• Assist in Design Thinking workshop facilitation

Who You Are ??

• You are insatiably curious, positively resilient, intentionally inclusive, and unapologetically creative. You do the right thing and know how to put fun in scope.

• You’re a born detective with design chops for days, a storyteller, an end-to-end thinker, a problem-solver who can untangle complexity to create something that works.

• You know your way around collaborative design and prototyping tools, such as Mural, Miro, Figma, InVision, Sketch and Adobe Creative Suite.

• You have knowledge of design research methods, user interface models, application design and website functionality.

• You’ve tamed the Format Pane in the Microsoft Office suite, including Word, PowerPoint and Excel, and know which tool is best when sharing ideas with different groups.

• You know enough about front-end languages (like HTML), computer-information systems, data-analysis fundamentals and data-visualization tools (like Power BI) to hold up your end of a conversation with an engineer or analyst.

• You have a killer online portfolio

Required Programs

• Figma, Microsoft Office Suite

Nice to know Programs

• Mural, Adobe Creative Suite, UserZoom

Education

• Must be enrolled in a BS/BA, MS, or PhD program or a recent graduate in related field

Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.

For more information, visit https://www.retailbusinessservices.com.

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service Center, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Center of Excellence, Information Technology, Pharmacy Services, Retail Innovation Center of Excellence, Store Development, Leasing & Facilities Support, and Strategy & Business Development. Retail Business Services is committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.