Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

CO-OP PROGRAM OVERVIEW

Retail Business Services offers an IT Co-op Program focused with the Product Design team and is targeted to current students and recent graduates. As part of this program, you’ll work collaboratively with the designers, product owners and engineers who support the grocery brands Retail Business Services serves, including Food Lion, The GIANT Company, Giant Food, Hannaford and Stop & Shop, to develop IT solutions for the next generation of grocery retail. Participants can expect to leverage human-centered design methods, such as research, personas, user flows, and visual design, to create new offerings and ways of doing business in the retail industry. 

• 6-month paid program

• Opportunities to focus on designing digital experiences for mobile and/or web, as well as designing experiences for our internal associates at RBS. 

• Work on impactful projects collaborating with grocery brands to develop innovative IT solutions

• Leadership development seminars

• Networking sessions with the organization's leadership 

• One-on-one mentoring

• Networking and professional engagement opportunities

• Group community service event

• Final project presentation opportunity with company leaders

PROGRAM DATES:

June 20-December, 2023 

POSITION OVERVIEW

Are you passionate about design and understanding why people do what they do? Do you spend time figuring out how to improve the services, apps and websites you use? Then come and join our IT Product Design team at Retail Business Services, a proud company of Ahold Delhaize, a human-centered design practice in the middle of a big corporate office. We are looking for creative and curious problem solvers who are seeking to gain experience in a fast-paced environment alongside a multidisciplinary team.  

JOB RESPONSIBILITIES

• Work closely with experienced designers, product managers and developers in an Agile environment  

• Conduct primary and secondary research to inform experience requirements 

• Design users flows, create lo-fi, mid-fi, and hi-fi concepts all while maintaining the business requirements 

• Present designs/process to team leads and business contacts for feedback 

• Participate in Scrum Ceremonies 

• Provide design elements, style guides, comps, templates, and finished solutions 

• Provide feedback during sessions to help other designers on the team 

• Assist in Design Thinking workshop facilitation

QUALIFICATIONS

• Keen understanding of human-centered design methods and a passion for teaching others the benefits 

• Experience conducting end user research, analyzing and synthesizing the data to create and present insights 

• Demonstrated ability to apply research and insights into understanding end user needs, desires, pains, and opportunities 

• Experience with information architecture and interaction design 

• Strong ability to design experiences or applications with focus on usefulness, usability, visual design, content, and end-to-end user journey 

• Ability to wireframe and prototype working demo solutions quickly 

• Ability to validate and refine experiences and prototypes based on feedback from users with UI/UX Designers 

• Strong communication skills, written and verbal 

• Prior experience using design tools at (at least 1 year) (Adobe Suite, Sketch / Figma, etc.) 

• Online portfolio is a must 

• Experience with moderated usability testing a plus

REQUIRED PROGRAMS

• Figma, Adobe Photoshop, Adobe Illustrator

NICE TO KNOW PROGRAMS

• InDesign and AfterEffects, Mural

EDUCATION

• Must be enrolled in a BS/BA, MS, or PhD program or a recent graduate in related field

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service Center, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Center of Excellence, Information Technology, Pharmacy Services, Retail Innovation Center of Excellence, Store Development, Leasing & Facilities Support, and Strategy & Business Development. Retail Business Services is committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.