Job Description

_ Summary:_

The Vehicle Acquisition BDC Specialist is responsible for handling inbound consumer leads from Kelley Blue Book, CarGurus, and other digital buying platforms from customers interested in selling or trading their vehicle.

The primary focus of this role is to engage with vehicle sellers, gather accurate vehicle information, and convert inbound interest into scheduled appraisal appointments for the used car buying team. This is a BDC-style role focused on vehicle acquisition , not retail vehicle sales.

This position plays a key role in growing used vehicle inventory and improving lead efficiency. The Vehicle Acquisition BDC Specialist is expected to deliver a professional, transparent customer experience while using CRM and lead management tools to track, follow up, and convert buying leads. Ongoing training is provided on systems, call handling, and buying workflow.

_ Duties and Responsibilities:_

• Respond promptly to inbound calls, texts, and internet leads from customers looking to sell or trade their vehicle
• Engage customers to gather vehicle details including VIN, mileage, condition, ownership, and payoff information
• Set and confirm appraisal appointments for the used car buying team
• Conduct consistent follow-up on active and aged buying leads to maximize acquisition opportunities
• Maintain accurate lead notes, statuses, and appointment details in the CRM
• Adhere to structured outreach cadence and response time expectations
• Partner with used car management and buying associates to improve lead conversion and efficiency
• Meet or exceed performance goals tied to appointments set and vehicles acquired

Qualifications

• Minimum 1 year of BDC, call center, or sales-focused experience
• Experience handling high-volume inbound calls and digital leads
• Ability to set priorities, multi-task, and achieve goals in a fast-paced environment
• Strong communication skills, both written and verbal
• Comfortable discussing vehicle condition, basic valuation topics, and appointment setting
• All applicants must be authorized to work in the USA
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license

_ Preferred Qualifications:_

• Previous automotive BDC or eSales experience
• Experience working vehicle buying leads (KBB ICO, CarGurus, trade-in or acquisition-focused leads)
• Bi-lingual

Additional Information

** Compensation (Hourly + Commission):**

• ** $15.00 - 17.00 / hour**

** Schedule** :

• FULL TIME
• 5 days a week / 2 days off
• Saturday availability required
• Sundays off

** Perks & Benefits:**

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines