Job Description
_ Summary:_
This Warranty Booker is responsible for processing warranty claims, ensuring proper documentation, and reconciling payments with accuracy. The ideal candidate has dealership experience, with prior warranty processing knowledge preferred.
_ Duties & Responsibilities:_
- Process warranty claims efficiently for all franchises or distributors.
- Ensure all warranty paperwork is complete and accurate.
- Verify claims meet factory or distributor criteria.
- Reconcile warranty receivables with payments according to accounting schedules.
- Post credits and update records in dealership software.
- Follow up on rejected claims and resubmit or process write-offs as authorized.
- Track and manage warranty parts, including tagging and proper disposal or return.
- Stay up to date on factory recalls, service bulletins, and warranty policies.
- Assist service, body shop, cashier, or administrative teams as needed.
- Maintain a professional appearance and organized work area.