ADDRESS: USA-MA-Quincy-1385 Hancock Street

STORE CODE: Claims Management (2762225)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

POSITION SUMMARY:

Administrator is responsible for investigation of newly reported Workers Compensation claims, including determining compensability/liability and whether it meets the criteria to be transferred to an Analyst. This position supports Analysts/Specialists/Managers.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Conducts investigations on assigned Workers Compensation Med Only claims, determines coverage, creates action plans for resolution, evaluates financial exposure and sets appropriate reserves.
• Effectively communicates with local management and outside professionals.
• Maintains confidentiality of information and records.
• Develop a working knowledge of banner policies and procedures.
• Supports adjusters by researching and gathering necessary documentation for claims.
• Supports adjusters by updating claims files with correspondence and notes.
• Supports projects assigned by Manager as needed.

BASIC QUALIFICATIONS:

• High School diploma or equivalent
• Ability to maintain confidentially.

PREFERRED QUALIFICATIONS:

• Two years of experience in an insurance or self-insured environment.
• Knowledge of medical, legal, insurance and claims terminology.

SKILLS AND ABILITIES:

• A desire to develop a professional claims career through on-the-job training, continuing education and self-development opportunities.
• Strong time management skills.
• Exceptional organizational skills.
• Ability to multi-task.
• Possess mental flexibility to find innovative solutions
• Self-motivator who has strength in organization and prioritization of tasks.
• Must be able to work under pressure.
• Must be a team player with the ability to lead and follow.
• Polished and professional written and verbal communication skills
• Develop and maintain relationships with associates, employers and attorneys
• Proficient in Office 365 and other business-related software

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com>

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service Center, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Center of Excellence, Information Technology, Pharmacy Services, Retail Innovation Center of Excellence, Store Development, Leasing & Facilities Support, and Strategy & Business Development. Retail Business Services is committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.