Job Description

** Summary;**

The eSales Agent is responsible for engaging with potential customers who inquire via phone, chat, or online platforms regarding new or pre-owned vehicles. The primary focus of this role is to convert inbound interest into qualified showroom appointments by delivering timely, accurate, and professional responses.

This position plays a key role in creating a strong first impression for the dealership. The eSales Agent is expected to provide a premium customer experience while using CRM and lead management tools to track and follow up with leads. Ongoing training in product knowledge, objection handling, and customer communication is provided.

_ Duties and Responsibilities:_

• Respond promptly to inbound calls, chats, and internet inquiries
• Deliver accurate pricing, payment, and product information
• Schedule sales appointments and support lead conversion goals
• Manage follow-up communication through CRM tools
• Adhere to structured outreach cadence and response timelines
• Maintain up-to-date knowledge of inventory, finance programs, and incentives
• Meet or exceed performance goals tied to appointments and sales outcomes

Qualifications

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Exceptional communication skills, both written and verbal
• All applicants must be authorized to work in the USA
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license

_ Preferred Qualifications:_

• Previous sales BDC experience
• Bi-lingual

Additional Information

** Compensation (Hourly + Commission):**

• ** $17.00 + / hour**

** Schedule** :

• FULL TIME
• 5 days a week / 2 days off
• Saturday availability required
• Sundays off

** Perks & Benefits:**

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines