Overview

Check out our current job openings and apply today!

This is the beginning role to a long-term career with our company.

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1 .

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Customer Care Coordinator will partner with production teams to process clinician bookings including creating/sending booking confirmations, assignment addendums, service agreements and privileging documents. The Customer Care Coordinator may serve as a liaison between the Company, client, and/or clinician and may also assist Customer Care Specialists with various tasks as assigned.

Processing Clinician Bookings - 100%

• Assembles a variety of documents including service agreements, provider addedums, client confirmations and privileging documents in a time sensitive manner; makes manual adjustments when needed

• Manages outstanding documents and shares status with production teams

• Provides timely follow up on documents pending approval

• Uploads clinician and client documents into Salesforce

• Implements Salesforce enhancements and best practice updates into daily routine

• Provides excellent customer service to internal and external customers including production teams, clients, and clinicians

SECONDARY FUNCTIONS (IF APPLICABLE)

• Assists Customer Care Specialists with travel packets and other needs as assigned

• Attends division production meetings as requested

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• May communicate to clinicians and clients

QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High School Diploma or equivalent required; Bachelor’s degree preferred

• 1+ year of related experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times

• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams

• Ability to build relationships at all levels - internally and externally

• Strong customer service mindset

• Strong organizational and time management skills

• Ability to work independently

• Strong communication skills - both oral and written

• Ability to work with sensitive information and maintain confidentiality

• Solid critical thinking and problem-solving skills

KEY COMPETENCIES REQUIRED

1. Customer Focus
2. Decision Quality
3. Action Oriented
4. Manages Conflict
5. Interpersonal Savvy
6. Values Differences

7. Communicates Effectively  
   

8. Self-Development  
   

9. Being Resilient  
   

10. Situational Adaptability
    

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements

• May be able to sit or stand

• Speaking, reading, writing, ability to use a telephone and computer

• Ability to exert up to 10 lbs. of force occasionally

• Ability to interpret various instructions

• Ability to deal with a variety of variables under only limited standardization

What is in it for you

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).

• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).

• Paid maternity and paternity leave.

• 401K with 35% match for every dollar up to 8%.

• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.

• Tuition reimbursement for continuing education.

• An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

EEO Statement

Locum Tenens is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

Founded in 1995, LocumTenens.com specializes in recruiting physicians and advanced practitioners to solve employment shortages for healthcare facilities nationwide. Healthcare staffing is the ultimate team sport. Success requires collaboration to orchestrate a process with many moving parts and LocumTenens.com’s associates work together to ensure clients and clinicians have an exceptional experience, every time.