We strive to deliver an extraordinary shopping experience, and as the Customer Experience Associate this will be your speciality. You’ll be in charge of making sure every customer is completely impressed by our kindness and helpful service.

THE JOB

• Deliver stellar customer service through high volume phone, email, live chat and social media

• Adopt the high touch voice and tone of our customer experience team in order to accurately convey our brand and personality

• Contribute ways to streamline our internal and customer facing processes and policies, and better serve our customers

• Master our internal management system in order to efficiently and effectively process orders, exchanges and returns

• Channel customer insights to engineering, marketing, design and product

• Diagnose fit issues and expertly recommend the correct size and product best suited for our customers

• Participate within the CX Team to create a positive, high morale department

• Ready to know & love our products and technology to help customers find the right fit and style
• A great communicator, who is warm, empathetic, conscientious, optimistic, adaptable, and who enjoys working in a team
• 4-year college degree
• Ambitious, smart, and eager to learn
• In general, an awesome team player

*This position is 40 hours/week. The Customer Experience Team operates seven days a week. Weekend work and flexible availability is a must

Medical and Dental

ThirdLove is a fast-growing intimates brand designing bras with real women in mind. Instead of using standard industry measurements, we developed proprietary half-cup sizes based on thousands of real women’s measurements. For us, it's not just about the bra — it's about how you feel in it.

We’re a growing team of designers, operations experts, mobile and web engineers, and marketers in San Francisco’s Design District. Through our combined expertise and passion, we strive every day to deliver elegant design and brilliant solutions to difficult-to-solve problems.

Our culture is entrepreneurial and dynamic, with a passionate dedication to creating beautiful products and great user experiences. We are funded by a long list of tier 1 VCs, celebrity angels, and strategic investors.

Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with ThirdLove may include video and phone interviews, written projects, and/or on-site interviews. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit.

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.