At Kaleo, we hire people who are curious, who can challenge us and who can stay committed to building the best products. If you want to work somewhere that truly values the quality of the work you do, your time, and rewards your contributions appropriately, that’s Kaleo! We're looking for a Customer Success Specialist to join our team!

What you'll be doing:

• Document, report and track bugs. Communicate with the product team and customers to prioritize and resolve.
• Discuss and report new feature requests from clients to the product team.
• Troubleshoot reported bugs with customers (set up meetings and screen-share if needed).
• Answer all Kaleo Help questions.
• Monthly infographic generation.
• Some document conversion to Q&A for existing and new customers
• Create reports for each customer’s usage.

You should want to be a part of building something that enhances peoples’ day-to-day lives. If you have a solid work ethic, a strong level of curiosity and can work in a fast-paced environment then this is the right company for you. You should be hungry and WANT to work at a startup.

• A curious nature and the ability to just get things done.
• Excellent written and verbal communication skills; Ability to set expectations and communicate goals and objectives with customers and teammates.
• The communication skills to work with all internal teams
• Strong project management skills and problem-solving skills.
• Experience using Microsoft Excel

Full Medical, Dental and Vision insurance provided.

Our question & answer application connects people with experts and resources they need to get their jobs done. At the same time, generates a database of increasingly greater self-service.