• Provide phenomenal customer support across email, phone, and chat.

• Educate our customers on how to take full advantage of WayUp.

• Assist customers with all issues, including billing inquiries, payments, credits, fraud alerts, and account services.

• Troubleshoot hard-to-solve problems and follow up with customers.

• Solicit customer feedback to improve our product and service. Provide detailed reports to the engineering, product, and operations teams to help improve our processes.

• Research and implement improvements to internal documentation and customer training processes.

• Build rapport and trust with a growing customer base.

• Managing multiple priorities and goals over each day and week.

• Problem solve like it’s your job, because…well, it is.

• Work in the office full time Monday through Friday

• Work remotely one hour a day on Saturday and Sunday

• Excellent, written and verbal communication

• Outstanding time management and multitasking skills

• Kindness and optimism – you enjoy and are energized by talking to and assisting others

• Motivated self-starter and strong work ethic

• Empathy and self-awareness – you care how your actions make people feel

• Comfortable with technology – you are conversant in common software and platforms

• Maturity – you are comfortable maintaining confidentiality and working patiently with upset or angry customers

• Integrity - you have the judgement to do the right thing even when no one else is looking

• College degree (ideally from a US school)

• Medical, Dental, and Vision insurance

• 15 days PTO plus 8 National Holidays.

• Great team events and professional development activities

• Kegerator, soda stream, office snacks, fun environment!

WayUp is the industry leader for students and recent grads to search for jobs and internship opportunities, connect directly with employers, and get hired. WayUp has thousands of job listings from Fortune 500s to startups who are looking to find all-star employees at the beginning of their careers!