You will be responsible with:

• Ensuring our users LOVE Riley
• Communicating with them
• Onboard new customers
• Making sure users are being engaged throughout their experience using the product
• Help manage the CRM
• Handle customer support tickets
• Improve our NPS score
• Be at the intersection between getting feedback from users and providing suggestions for the product

As Riley continues to grow, you will have the opportunity to manage your own customer success team. If you have interests across other areas of Riley you are more than welcome to take part!

We're currently a team of six. We recently raised $3.1m and went through Y Combinator. Here is an article that speaks more about us and what we're looking to do next: https://techcrunch.com/2017/05/26/riley-seed-funding/

• Eager to learn
• Compassionate
• Team player
• Ego-free
• Great listener
• Not afraid to give feedback
• Interested in diving into a startup

• We will fund any online course that interests you (personal growth is huge for our team).

• Health care also included.

We're a Y Combinator backed startup based in San Francisco. We recently raised a $3.1m round of funding and are looking to grow our team!

Riley is a fast-growing 24/7 on-demand assistant startup where from the comfort of your dorm room you're able to help real estate agents and other business professionals engage and qualify their potential customers.

You can choose your own hours, days, and work anytime you'd like...from anywhere!

Here is a TechCrunch article that speaks more about our story and what we're looking to do next: https://techcrunch.com/2017/05/26/riley-seed-funding/