As the Operations Manager you will be leading the charge for operational expansion in the US.

• You’ll be growing and managing our operations, customer service and photography teams, and ensuring that our customers have a great experience.

• You’ll bring on board new cities and take them from zero to hundreds of bookings a day.

• Your main performance metrics are NPS and growth and you will set the direction for your team.

• You are responsible for the continued improvement of the service and will also work closely with the sales team.

Whether it’s creating processes or designing incentives with the goal of ensuring a Snappr photographer delivers an excellent service, this role is constantly evolving and needs someone who is quick on their feet.

What you'll need:

• Great communication - You'll be working and interacting with lots of people, whether they are customers, photographers, or our brilliant team members, you’ll need to be excellent at communication and be adept at understanding different perspectives.

• Analytical prowess - We are a very data driven company and use data to inform our decisions. You’ll acquire the data we need to resolve a problem, perform analyses, derive insights and compare these to what you see in the real-world.

• Solutions-centered - We are constantly working to improve Snappr for our customers and photographers. You seek out problems and figure out ways to resolve them. You are vocal about ideas on how to improve things and possess the skills to make our product the best it can be.

• Drive to execute - You are a do-er. Someone who just smashes through walls and gets things done. You’re independent and take things from idea to proposal to solution and have the resourcefulness to make it happen. You desire to see the impact of your actions on the company and the world.

Healthcare, regular company outings and adventures

Snappr is Uber for photographers. We match customers to amazing pre-vetted photographer in realtime, for any kind of photoshoot!