OUR COMPANY
Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
THE CHALLENGE
The ERC Generalist team is the initial point of contact for all employee and manager (director level and below) inquiries across the Americas. This team will be responsible for providing first level Human Resources Generalist support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies, procedures and programs; identifying and clarifying issues through inquiry; evaluating potential solutions; implementing selected solutions; or escalating to a functional consultant if the solution requires on-going interaction or specialized coaching. This team is able to provide resolution for the vast majority of inquires that come through the shared services organization. The role requires a proactive approach in anticipating Employee Experience-related needs and a solutions-oriented mindset to resolving issues. This is a critical role, as it is the face to the customer and will leave the first impression on the capabilities of the Employee Experience organization.
WHAT YOU'LL DO
Act as initial point of contact for approximately 10,000 employees across the Americas (through the Director level) for all Employee Experience related questions. Areas of support include:
Addressing questions related to Employee Experience policies, procedures and programs
Identifying and clarifying issues through inquiry
Evaluating potential solutions or implementing selected solutions
Mitigate escalations as much as possible and focus on quick resolution
Responsible for managing, tracking, closing and reporting progress on Employee Experience inquires issue resolution using the case tracking tool
Participates on projects as assigned
Assisting employees and managers how to utilize and optimize self-service transactions in all Employee Experience related tools
Primary executors of voluntary exit tasks who coach and support manager with any queries (e.g. how to communicate employee departure, next steps) and address employee separation related questions
Assist Managers with self-service reports and provide basic, one-click reports
Provide general catalogue, eligibility, or enrollment related resolutions for learning & development inquiries
Answer policy questions on external program qualification or reimbursement
Responsible for collecting I-9’s and maintaining the Talx (electronic I-9) database to ensure for compliance
WHAT YOU NEED TO SUCCEED
Demonstrated problem solving skills
Displays commitment to customer service
Prior experience in providing client facing consultation
Communicates effectively at all levels, including written and oral communications
Process oriented and the ability to manage detailed work within constant deadlines/time constraints/SLA environment
Maintains highest level of confidentiality
Ability to work independently and be part of a team environment
Ability to apply judgment and make decisions on escalations
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands— everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.